The player from Slovakia faces a confiscation of €1,000 after a partial withdrawal of the same amount was successfully processed. Although KYC verification was completed and no bonuses were used, the casino claims he breached Terms & Conditions without providing specifics, and has refused to resolve the issue despite an official complaint to the MGA.
Rise of Bets Casino - Player’s funds have been confiscated.
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Waiting for Casino Guru to reply
4d 16h 37m 10s
Rise of Bets Casino
Safety Index:Below averageCase summary
Discussion
Public
Public
5 days ago
Casino confiscated €1,000 after partial withdrawal was already paid.
I requested a €2,000 withdrawal via Skrill (first withdrawal, no bonus used).
KYC verification was completed successfully.
The casino paid €1,000 without any issue.
The remaining €1,000 stayed pending for over 145 hours.
After I contacted support asking about the delay, the casino cancelled the withdrawal and confiscated the remaining €1,000.
They claim I breached Terms & Conditions but refuse to specify:
– which rule was breached
– when it happened
– what exact action caused it
They only sent a generic list of T&C clauses and stated the decision is final.
Important facts:
– Partial withdrawal already approved and paid
– No bonus used
– KYC completed
– No betting activity after withdrawal request
I believe this is an unjustified confiscation of funds.
An official complaint has already been submitted to the MGA.
Public
Public
2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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Public
2 days ago
Dear Mmendel,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
- Is there any chance that someone from your household or using the same IP also created an account at this casino?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
