The player from Buenos Aires had a problem with the casino as his deposit of 30,000 pesos was not credited to his account, despite multiple complaints. We advised him to contact his payment provider for an investigation, as the casino’s ability to intervene was limited if the deposit never reached the casino account. The complaint was then kept open for a month and later extended by 7 days while waiting for his reply. As no response was received to our messages and reminders, the complaint was closed for the moment due to lack of cooperation.
Rioplay Casino - Player's deposit is delayed.
Closed
Our verdict
Player stopped responding
Amount: $30,000 ARS
Rioplay Casino
Safety Index 8.1 HighCase summary
Discussion
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1 month ago
Translation
Last night I wanted to try my luck, I deposited 30,000 pesos to play and they were never credited, I made several complaints and nothing.
Automatic translation:
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1 month ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear pablinfer,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
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2 weeks ago
Dear pablinfer,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
