The player from Córdoba faced an issue where a $20,000 deposit had not been credited to his casino account. The Complaints Team advised the player to contact his payment provider to investigate the transaction, as the casino could not resolve the issue directly. The team kept the complaint open for a month to allow time for updates but eventually closed it due to the player's lack of response. The complaint was closed without resolution, but the player was informed that he could reopen it if he chose to continue communication.
Rioplay Casino - Player's deposit has not been credited.
Closed
Our verdict
Player stopped responding
Amount: $20,000 ARS
Rioplay Casino
Safety Index 8.1 HighCase summary
Discussion
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1 month ago
Translation
Hi, I deposited $20,000 and it wasn't credited to my account.
Automatic translation:
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1 month ago
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1 month ago
Dear Adrian.27,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’s credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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3 weeks ago
Dear Adrian.27,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
