The player from Oklahoma encountered an issue with a casino game that failed to pay out a win of $30 after more than two years of use. She had opened a support ticket and sent multiple emails but received only vague responses about the game's creator being responsible and no timeline for resolution. Her attempts to get a response eventually ceased. The complaint was closed due to the player's lack of response to requests for supporting evidence and communication. We were unable to proceed with further investigation or provide potential solutions without her cooperation.
RichSweeps Casino - Player's winnings have been confiscated.
Closed
Our verdict
Player stopped responding
Amount: $30
RichSweeps Casino
Safety Index 4.5 LowCase summary
Discussion
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3 weeks ago
Back in April, I was playing a game that id never played. I do that often online. I got a few small wins, around 1 to 3 dollars. Then I finally landed a decent hit with a bonus that said I won 18 and some change on the spins I got for free. My balance was low enough at this point that I was relieved to have had the big win, but the game did not pay. I have never had any problems with this site before. Using it over 2 years. I have received a run around about reimbursement for this slot. It's 30 dollars. I had an open ticket for it put in by live chat. I have sent numerous emails. Im always told it is creator of the game that is responsible and they are"trying to resolve it" i have asked a dozen times for them to give me a SET TIME that is reasonable to wait. Now they are not answering at all.
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3 weeks ago
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3 weeks ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to attila.g@casino.guru? Have you stopped playing right after the incident?
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way. Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Attila
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2 weeks ago
Dear kpetty1123,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
