The player from Australia faced an issue with the casino regarding a win bonus of $1500 AUD, which appeared as $1000 USD. The casino claimed he had only won $1.50, leading to confusion and dissatisfaction with their explanations. We asked him to provide bonus details, bonus completion proof, and unedited betting history screenshots so the case could be investigated properly. As he did not respond to our messages and reminder, the complaint was closed for now due to lack of cooperation, with no resolution reached.
Rich Papa Casino - Player’s winnings are being confiscated.
Closed
Our verdict
Player stopped responding
Amount: A$1,500
Rich Papa Casino
Safety Index 3.4 Very lowCase summary
Discussion
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1 month ago
Win bonus $1500 aud appears 1000usd,and casino will not pay me out they say i win $1.50,so i say then why does it say 1000usd and they throw off using all bullshit excuses
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1 month ago
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1 month ago
Dear JIMMY007,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.
To better understand the situation and assist you effectively, please provide additional details by answering the following questions:
- Which bonus did you use? Please provide a screenshot or the link to the bonus.
- Have you completed all bonus requirements?
- Please post a screenshot of the relevant betting history.
- Could you please post the same screenshot you posted in your previous message, but without editing the image, without the red mark that you made?
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Jean
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3 weeks ago
Dear JIMMY007,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Jean
Casino.Guru
