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HomeComplaintsRich Casino - Player’s withdrawal has been delayed and account blocked.

Rich Casino - Player’s withdrawal has been delayed and account blocked.

Closed
Our verdict

Player stopped responding

Amount: €100

Rich Casino
Safety Index:Above average

Case summary

The player from Australia had her account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
5 years ago
Translation

Why do you see me closed my account for 100 dollars or euros of *** me *** in your casino

Edited by a Casino Guru admin
Automatic translation:
Public
Public
5 years ago

Dear David,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Public
Public
5 years ago

Dear David,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Public
5 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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