Reybets Casino - Player's winnings are being confiscated.

Yesterday, I received an email invitation stating that if I made a deposit, I'd receive an extra bonus (because I play with them very often and take advantage of various bonuses). Today, I made a deposit. I went to the bonuses tab and a €68 bonus appeared, which I claimed. While playing, I managed to win €8,000. I almost wagered €4,500. When I decided to withdraw the money, they decided they wouldn't pay me out and said the system had mistakenly awarded me a bonus and that I would receive all the winnings from that bonus. It's strange that the winning bonus was incorrect.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Reybets Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you?
• Have you completed wagering of the bonus you activated?
• Could you please share with me the bonus offer you received from the casino you refer to in your post? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

dear.

I'll tell the story again.

I have been playing at reybets.com casino for a long time This is a casino that offers a bonus with every deposit and various rakeback options. I have already made dozens of deposits there with this bonus and collected the so-called rakeback several times.

w dniu 4 06.2026 I received an email and a casino notification message asking me to make a deposit and I would get an "extra surprise", it was not specified what kind.

the next day I made deposit and after losing I started to make another deposit but unfortunately I remembered the message about the "extra surprise" So I cancelled my deposit and checked the bonuses tab and there was a $68 bonus to claim. So I picked it up and took it to gay QonzoQuest" While I managed to win over $7,000. I checked the wagering requirement to claim the bonus. It was $4,500.

after turning over the bonus the account balance was over $7,900.. So I ordered my first withdrawal of $18.00. After waiting for several hours, I asked about my withdrawal on live chat and received a message that the nuisance I received was a system error. and all winnings are confiscated.

I think this is a casino scam and I demand the return of the winnings or a fair share of the winnings 

The most important thing is that if I hadn't received this stupid bonus, I would have made another deposit and returned to the session with my own money. Moreover, I think it's a scam and the casino made a mistake. The bonus would be real because they informed me about it the day bef

ore on two news channels.

you can't do that!!!

In attachment no. 1 I present a message encouraging you to deposit the message.

attachment no. 2 to photo of my deposits (please note that the photo is one page, and there are 5 very many pages.)

Attachment No. 3 is information from the live chat that confiscating winnings

Dear kszysio,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Today my account became inactive, without any reason given. My access to the account was disabled.

I don't know why this casino has such a high reputation here, they're just scammers.

I refer to the regulations that they can confiscate any winnings with a bonus

this is funny because

Every casino has a rule that states that in case of disputes, the casino has the final say. Therefore, any casino can always confiscate a player's money in accordance with the rules.

another problem occurred.

My crypto wallet asked me to verify my 8 casino deposits and withdrawals as part of some anti-money laundering check.

And Reybet not only robbed me, but also blocked my account and doesn't answer my questions.

Hello kszysio,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to shed more light on this matter and to see if I can help somehow.

I would like to invite Reybets Casino to join the conversation.

Dear Reybets Casino,

Please clarify the sequence of events that led to the player receiving a bonus, which, according to your position, they were allegedly not eligible to receive.

As a general principle, our position is that if a bonus was made available to a player, whether automatically or manually, and the player claimed and used it in accordance with the applicable rules, any winnings derived from such bonus play should generally be honoured unless there is clear evidence of a rule violation, abuse or system glitch/error.

Additionally, as the player stated that they have recently been accused of violating your Terms and Conditions, I kindly request that you provide detailed clarification along with supporting evidence substantiating the alleged violations.

If there are any relevant details or circumstances regarding this matter that are not suitable for public disclosure, I would appreciate it if you could share them directly with me at michal.k@casino.guru for independent review.

Thank you in advance.

Hello Michal,

Thank you for your message.

We would like to clarify Reybets’ position on this case, as the player’s complaint appears to incorrectly frame the issue as a dispute over a valid deposit-related promotion. That is not the case.

Summary of the case

The player did make a deposit and also received a deposit-related offer separately. However, the disputed winnings were not confiscated because of the deposit bonus and this matter is not related to any legitimately awarded deposit promotion.

The issue concerns a Level Up Bonus of 68.64 USD that was mistakenly credited to the player’s account due to a system error at a time when the player’s balance was 0. Following an internal review of the account history and betting activity, we confirmed that the winnings in dispute were generated from this incorrectly credited Level Up Bonus.

In other words, the relevant source of funds for the disputed winnings was an erroneous bonus credit caused by a technical/system mistake, not a valid promotional entitlement.

Reybets’ Terms & Conditions

Our Terms & Conditions expressly regulate this exact situation.

Under Section G – Withdrawals, Clause 3, it is clearly stated that if Reybets mistakenly credits a player’s account with winnings or any sums that do not belong to the player, whether due to a technical error, human error or otherwise, such sums remain the property of Reybets and may be deducted from the player’s account.

For ease of reference, the clause states:

"If we mistakenly credit your Reybets Account with winnings or any other sums that do not belong to you, whether as a result of a technical error or human error or otherwise, such sums will remain our property and will be liable to be deducted from your Reybets Account."

The same clause further provides that:

"In the event of an incorrect credit to your Reybets Account, you are obliged to notify us immediately…"

Why Reybets acted

Once it was established that:

1. the 68.64 USD Level Up Bonus was credited in error,
2. the player was not legitimately entitled to that specific credit, and
3. the winnings at issue were derived from that incorrectly credited amount,

Reybets applied its Terms & Conditions exactly as written. The resulting winnings were therefore removed because they originated from funds that were never validly due to the player in the first place.

Important distinction

We would respectfully stress the following point, as it is central to the case:

• This is not a situation where Reybets is retroactively voiding legitimate winnings from a validly granted promotional bonus simply because the player won.
• This is a situation where a system error created an incorrect account credit, and the player then generated winnings from funds that, under the Terms & Conditions, remained the property of Reybets and were subject to reversal.

Accordingly, Reybets’ action was based on the source and validity of the credited funds, not on the player merely winning with a valid bonus.

Closing position

For these reasons, Reybets maintains that the adjustment made on the account was consistent with its published Terms & Conditions, specifically Section G.3, and was a necessary corrective action following the discovery of an erroneous system-generated credit.

If required, we are prepared to share the relevant account history and bonus logs with Casino Guru privately for independent review.

Kind regards,

Reybets Support / Risk Team

It wasn't like this bonus suddenly appeared on the player's account.

As I mentioned, I was informed twice about a mysterious surprise after making a deposit. I made a deposit, checked the promotions tab, and a 68e bonus was available. I had to click "CLAIM" to receive it, so that the funds would be added to my account. Then I had to wager $4,500, subject to the bonus terms (not all games count towards the wagering requirement).

And when paying out, it suddenly turns out to be a system error.

If it weren't for this bonus, I would have played for a deposit immediately. You can make dozens of deposits and always the same gameplay pattern. Deposit and gonzo quest for 4e.

For me, the situation is clear. With every withdrawal, the casino can claim it's a system error, a fraud. If it truly is a system error, we can agree on a 50% split. We'll share the losses equally.

What does the casino think about this??? Block my access to my account.

Hello,

For the avoidance of doubt, the matter does not concern your deposit or any valid deposit bonus. The issue concerns a Level Up Bonus incorrectly credited while your account BALANCE WAS $0, and the resulting winnings derived from that incorrect credit. This has already been explained multiple times and is covered by Section G.3 of our Terms & Conditions.

We do not wish to continue an unproductive back-and-forth on a point that has already been clarified. Reybets’ position remains unchanged, and this matter is considered closed from our side.

Regards,

Reybets Support / Risk Team

My balance was zero because I lost my deposit. I went to the cashier to make a deposit, but then I remembered the great surprise I'd been promised in the mail for two days. It was an email and a message within the casino twice.

I didn't make a deposit and I didn't play with my own money and I didn't win with my own money only because you gave me a bonus which I accepted and turned over $4,500.

If it weren't for this bonus, I would make a deposit and go back to the 'gonzo quest' slot as I always do and it will be recorded in the game history that after the deposit I sit on this slot for $4.

For me the matter is obvious, I hope it is clear to other players as well.

Every regulation states that the casino can close an account and take money without giving a reason. Such are the rules. But honesty requires something else.

Even if it was truly a mistake, why should I pay for your mistakes? At least we could have reached a settlement.

And what did you do? You blocked my account for no reason, probably so that I wouldn't have access to my message history and game history.

Hello Michal,

At this point, the matter is no longer disputed from our side, as the player has now expressly confirmed in writing that no deposit was made and that the disputed play was carried out using the incorrectly credited bonus funds alone.

This directly confirms Reybets’ position from the beginning: the disputed winnings did not originate from a valid deposit, nor from legitimate cash play, but solely from a Level Up Bonus credited in error while the account balance was $0.

The player’s latest statement is therefore clear evidence that the complaint was built on a false premise. Throughout this complaint, the player repeatedly attempted to frame the matter as if the winnings were connected to a deposit or to legitimate deposit-based gameplay, when in fact this was not the case. The player has now effectively disproved that narrative himself.

Accordingly, this complaint should be regarded as unfounded. Reybets has already explained that such erroneous credits are governed by Section G.3 of our Terms & Conditions, under which incorrectly credited sums and any winnings derived from them may be removed.

Given the player’s own written admission, we consider the relevant facts established and Reybets’ position fully validated. We therefore have nothing further to add and consider this matter closed from our side.

Kind regards,

Reybets Support / Risk Team

.Ladies and Gentlemen,

I do not agree with the version of events you presented.

I've been telling the truth from the start. This wasn't a standard deposit bonus. After losing my own funds, I intended to make another deposit, but the cashier displayed an additional bonus with a "Claim"/"Claim Reward" button that wasn't there before. I took advantage of the offer provided by your system.

I do not accept the accusation that my account is untrue. I have described the events in detail. If the bonus was awarded in error, it is not a mistake for which the player should be held responsible. I only used the features and offers provided by the casino.

It's hardly fair to claim your winnings after the fact by claiming the bonus was awarded in error. I could just as easily claim my deposits were made in error and demand a refund.

I am asking for a fair reconsideration of the case and the restoration of the confiscated funds.

Kind regards,

Kszysio

NO

I will mention once again what is most important because the casino wants to present me as a liar, and that's not it. I am the cheater here.

1. I was informed for 2 days to make another deposit and receive a surprise as a reward.

2. I made a deposit as usual. The bonus we're talking about didn't appear in my account immediately after the deposit, but when my balance was 0 and I was about to make another deposit, I remembered the email that mentioned an additional surprise. I saw it in the cashier and it said it was a surprise.

There was no other surprise, so I assumed it was the one they wrote about in the email twice and in messages within the casino.

I'll reiterate that instead of making another deposit, as usual, and playing the same Gonzo Quest slot for real money, I claimed this unfortunate bonus by clicking the appropriate button in the bonus area of ​​the casino and continued playing Gonzo Quest for the $68 I claimed.

If I hadn't received this bonus, I would have made a deposit and continued playing for real money.

3. I think the casino is lying and that the bonus was a mistake, it only happened when the casino realized that they had to pay out 8,000.

4. I made dozens of deposits there and took advantage of dozens of bonuses, not only on deposits but also on daily cashbacks and weekly cashbacks, and it never turned out that the system made any errors.

5. such a coincidence that at the time when I won a lot of money happens once a year and at the same time your system made an error. ??

This doesn't sound fair, I think every player reading this post can see who's trying to cheat whom here.

I am again requesting a refund of my winnings, or to reach a settlement.

and to unblock my account, which has been inactive for no reason or information (unless I have no reason to do so, as I would not have access to the account and no way to defend myself).

In my opinion, a settlement between us, including some money, would satisfy my anger, and you would preserve your good name. Because thousands of players will read my posts on all platforms.

Dear All,

Thank you for your responses.

I have carefully reviewed all submissions, and I believe there are valid points on both sides.

It has now been established that the winnings originated solely from bonus funds that were mistakenly credited by the casino, rather than from a deposit bonus as initially indicated.

As such, the casino is generally within its rights to act in accordance with its terms and conditions. Provisions addressing incorrectly credited funds are standard across the online gambling industry and can be found in the terms of the vast majority of online casinos.

Whether or not the player or we personally agree with such provisions is not the key issue; the important point is that these rules are widely recognized as an industry standard. A comparable principle can be seen in situations where a bank mistakenly credits funds to a customer’s account. The fact that the funds temporarily appear in the account does not automatically establish a legal entitlement to retain or use them.

That said, I would still appreciate clarification regarding the "surprise reward" referenced in the email sent to the player.

This appears to be the central factor that caused confusion in this case. I can understand the player’s position, as it would be natural to assume that the bonus visible in their account could be the promised "surprise reward."

For this reason, I kindly request clarification regarding what the promised surprise reward was intended to be, as well as what conditions, if any, needed to be fulfilled for the player to become eligible to receive it.

Dear Michal,

Thank you for your review.

We would like to make one point absolutely clear: no special bonus offer was ever sent to this player personally.

The player is attempting to misrepresent a general VIP-related marketing notification as if it were a personal reward or a bonus specifically promised to him. However, as can also be seen from the screenshot he himself submitted, the communication in question was related to VIP players. This player is not a VIP player of Reybets. Therefore, that communication was never a personal offer addressed to him, nor did it grant him any entitlement whatsoever.

The reason such VIP-related notifications are sent more broadly is purely marketing-related: they are intended to inform regular users about the kinds of positive promotions and benefits enjoyed by VIP players, effectively answering the question, "Why should I become a VIP?" It is a standard marketing practice designed to encourage engagement and VIP progression. It was not a personal promise, invitation, or confirmation that this player had qualified for any specific reward.

We must also clarify another important point: the mistakenly credited Level Up bonus was never announced, offered, or promoted to this player by email, notification, or any other communication channel. No direct message was ever sent to him stating that he had earned, qualified for, or should claim such a bonus. In other words, there was never any promotional encouragement whatsoever for the player to expect or rely on a Level Up bonus.

As already established, the winnings in question originated solely from bonus funds that were credited by mistake. There was no deposit-based entitlement behind them, and there was no personal promotional communication that could reasonably override the casino’s Terms and Conditions regarding incorrectly credited funds.

Finally, due to the player’s defamatory statements, false accusations, and insulting conduct toward our company across public platforms and online discussions, Reybets will not engage in any settlement, goodwill arrangement, or further negotiation with this player.

Our position is final.

This matter is closed from our side, and we will not be monitoring or participating in any further discussion regarding this complaint.

Best regards,

Reybets Support / Risk Team

It can be wrongly concluded from the text of the Casino Guru that I initially indicated that it was about a deposit bonus. I remind you that I did not say that the bonus was based on the deposit, but only about the message that said: he is back in the game, make a deposit and you will receive an additional surprise.

Maybe it was due to language differences and the translation of my message.

The deposit bonus is there with every deposit, so I couldn't keep it right away. (1 additional surprise and a standard deposit bonus) But it was an additional bonus that I had to activate after playing my funds.

for this reason I cannot agree

Unfortunately, I do not agree with Casino Guru's decision because

I was notified about the additional bonus and it was the only bonus to be claimed on my account.

My objection is also that if it weren't for this bonus, I would be playing for real money on the same game at the same time.

Each casino regulation is designed in such a way that the casino has the final say in any disputes, so confiscation of money will always be in accordance with the casino regulations.

so this is not a premise. playing is always a losing position.

aa claiming that the bonus was mistakenly notified in the email upon receipt and the turnover of 4500 is ridiculous.

When playing with a bonus, the casino can always say that it was awarded by mistake.

Even if it was a system error, although I don't believe it, an honest casino should still take responsibility for it. Why should I be responsible for the casino's mistakes? Although I believe this bonus was created by a "system error" only after a withdrawal attempt.

I don't know if I'm a VIP player or not, I'm not interested in casinos at all.

since you're writing to me about an additional bonus, you're already using the term VIP, I won't check it to see if you made a mistake, people, this is a joke.

0 this was not the only email in which you used the term VIP in relation to me.

You didn't answer the question why my account was blocked.

I sincerely hope that casino guru will rise to the occasion and lower the high ranking of this casino scammer.

I can promise all players that I will type the word Reybets into the Google search engine every day on every page that appears on every portal on every forum and I will warn against these liars.

cytat ; "We would like to make one point absolutely clear: no special bonus offer was ever sent to this player personally.

"

Dear All,

Upon further review, this matter appears to be more complex than initially assessed.

There remain arguments and considerations that may reasonably support the positions of both parties.

Dear Kszysio,

To confirm, could you please clarify whether you have ever been granted VIP status or participated in any VIP level, Level Up or similar promotional programme at Reybets Casino?

While I acknowledge that you may have received and utilised various bonuses at Reybets Casino in the past, including promotional communications referring to VIP-related rewards, such offers are generally intended either for existing VIP members or to encourage other players to qualify for VIP status. This is a common advertisement approach used within the industry.

The key distinction in this case is that, if you were not a VIP member at the relevant time, you would not ordinarily be eligible for VIP-specific bonuses, as these are reserved for a defined group of players.

By way of example, such tiered benefits are typically comparable to loyalty programmes in other sectors (banks, grocery stores, PC games, etc.), where certain discounts or rewards are available only to registered members, Loyalty/VIP members of that programme.

I hope this helps clarify the distinction.

Regarding account closure, please note that casinos generally retain the discretion to suspend or close player accounts at their management discretion in accordance with their terms and conditions. This is standard industry practice and applies uniformly to all customers.

As previously stated, while you are of course entitled to your view regarding these industry-standard rules, including those relating to bonuses and promotions, such provisions are widely applied across the sector. By registering an account, you agree to these terms, which remain binding regardless of individual preference.

If you do not agree with the bonuses or promotion regulations, you might consider not claiming them.

That said, I would like to ensure that the matter has been clarified as comprehensively as possible in order to support a fully informed and balanced assessment.

Unfortunately, I do not fully agree with gurucasino's position

It doesn't matter whether I had VIP status or not, because I don't pay attention to it at all. If they wrote "VIP," I could have had it or could have just received it. Besides, after dozens of deposits and constant play with stakes of €4 and €2, I'm probably entitled to it. Other casinos also write "VIP" in their promotions.

Besides, the word "VIP" they use doesn't necessarily refer to whether I'm a VIP or have VIP status. It can be used as a VIP promotion, not a reference to my status. Casinos often write that a player is someone special to them, a VIP. Besides, it doesn't matter at all.

1.I received several messages about the bonus.

2.I received the bonus.

Instead of playing for real money, I played with the bonus the casino gave me.

If it weren't for the bonus, I would be playing with my own money at the same time and with the same stake.

3.I won

4. The money was confiscated

5. the account was closed without giving a reason

Regarding account closures. It's true that the regulations state that the casino may close a player's account at any time.

Every casino's terms and conditions include such provisions. As I mentioned, most casinos have provisions that allow for the confiscation of winnings and the closure of accounts in accordance with the terms and conditions.

But in such a case, what is the point of a gurucasino if every account closure is always carried out in accordance with the regulations?

So once again, I am asking for the return of my winnings, or part of it, as part of the settlement.

Dear Kszysio,

Thank you for your additional response.

Regarding the individual points you raise, I do not necessarily disagree that several of them have merit. In fact, some of the concerns you identified were among the reasons why this case warranted further review and additional clarification from both sides.

However, our role is not to determine whether individual arguments are correct in isolation. Rather, we assess each complaint as a whole, taking into account all available information and evidence, the regulatory and contractual framework in place at the time of the events, and whether the conduct of both parties aligns with generally accepted industry practices.

You also raised a question regarding the purpose of Casino Guru if casinos are often acting in accordance with their terms and conditions.

To clarify, our role as an independent dispute mediator is not to automatically accept or defend every action taken by a casino simply because it is supported by a clause in the casino’s terms and conditions. The existence of a rule alone is not always sufficient. We assess whether the relevant rule was clearly stated, applicable to the specific case, applied consistently, and whether its enforcement aligns with fair and accepted industry practices. There are many cases where we challenge casinos when we find rules unclear, misleading, unfairly applied, or contrary to good industry standards. After all, you used our service on multiple occasions, and we have supported you in cases where we believed the casinos were not acting appropiately.

In this case, however, after reviewing all available evidence and the applicable rules, we do not find sufficient grounds to conclude that the casino acted outside of its and the industry standard regulations, unfairly, or contrary to accepted practices.

As it turned out, you were never granted VIP status nor were you enrolled in any VIP, Level Up, or similar promotional programme at Reybets Casino. Consequently, you were not eligible to receive the bonus in question, and it has been confirmed that the bonus was credited to your account only due to a system error on the casino’s side.

Had this system error not happened, you would not have received the bonus and not gained the consequent winnings.

While I understand this outcome may still feel unfair from your perspective, particularly since the bonus was successfully credited and is playable in your account, the fact remains that eligibility requirements for promotional offers apply regardless of technical errors. In this case, the casino’s terms and conditions explicitly reserve the right to void incorrectly awarded bonuses and any winnings derived from them.

As has been explained to you, these rules form part of the industry standard contractual framework accepted by all players during registration and use of the casino’s services, regardless of whether they personally agree with or support such terms.

Although you are fully entitled to disagree with these bonus rules, personal disagreement does not invalidate the contractual terms accepted during registration. If you do not agree with the casino’s bonus conditions or eligibility rules, the only practical way to avoid being bound by them is to refrain from claiming such bonuses.

Should you still believe the matter was handled unfairly by the casino team, you remain fully entitled to escalate the complaint to the casino’s licensing authority or to another competent authority within your jurisdiction.

If you decide to do so, I would appreciate it if you could keep me informed of the outcome at michal.k@casino.guru, as it is always valuable for us to understand how such cases are assessed by other authorities.

Unfortunately, we are unable to provide any further assistance regarding this matter, and this complaint will now be closed accordingly.

To maybe help avoid similar misunderstandings in the future, it is always advisable to verify with the casino’s support team whether you are eligible for any bonuses offered to your account before making use of them.

Thank you for your understanding and cooperation throughout this case.