Reybets Casino - Player’s account verification is delayed.

Hello Guru, I would like to ask for your help with an issue I’m having with Reybets.

I made a deposit at Reybets and had a win. I did not use any bonus or promotional offer on my account; everything was played with real money, just to clarify.

They requested document verification, and I submitted all the required documents. However, my documents keep being rejected, and I have not been given any clear explanation as to why they are being rejected.

They also do not have live chat support. I have already tried contacting them by email, but I have not received any response.

I have recorded everything and have evidence of the entire process.

Could you please help me understand what is happening and, if possible, assist me in getting this issue resolved?

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Taistici,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account. It is also common for casinos to request additional documents even after an account has been verified previously.

To help us investigate and expedite the process, could you please provide the following details:

• Which documents have you already submitted, and when did you send the most recent one?
• Have you provided all the required documents in the correct format?

We hope to resolve this matter quickly. Thank you in advance for your reply and cooperation.

Best regards,

Kristina