The player from Poland was unable to verify his account, which prevented him from requesting a withdrawal. Despite submitting numerous documents, each was rejected without explanation, and he struggled to get assistance through Live Chat due to an AI bot. He sought help from CasinoGuru to resolve the verification issue. We asked for clarification about the documents sent, whether any had been approved, when he last contacted support by email, and what games he had played to build the winnings. The complaint was then marked as resolved after he confirmed the issue had been fixed, so we closed the case as resolved.
Reybets Casino - Player's account verification is delayed.
Resolved
Our verdict
Case closed
Amount: $170
Reybets Casino
Safety Index 8.3 HighCase summary
Discussion
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3 days ago
Hello, I can't verify my account, and without verification, it's impossible to request a withdrawal. I've submitted numerous documents, but each one is always rejected. I'm not receiving information about the reasons for rejection. I can't get help on Live Chat because there's an AI bot there. I sent a request to the support email address, but I haven't received a response.
I've read online about Reybets Casino, and many players are having the same problem as me – documents are checked by automated verification (and rejected), and there's no way to contact a live casino agent. This is probably one of the casino's "tactics" to get players to lose their money or simply delete their account.
I'm asking CasinoGuru for help in verifying my account, as your forum may offer the opportunity to speak with a live Reybets Casino representative. I'd appreciate your help.
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2 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 hours ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Which documents have you sent to the casino for your account verification so far?
- Have any of your documents been approved during the KYC process at all?
- When was the last time you contacted the casino customer support through email to assist you with your verification?
- What types of games did you play to accumulate the winnings you've been trying to withdraw?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 hour ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Damjan0909,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
