Reybets Casino - Player’s account has been closed unexpectedly.

I was giving all the information for my account verification, and then they just deactivated my account with no info or anything, so I was able to play, win, and as soon as I would be able to withdraw my account gets suspended.

i wrote to support email, but no answer from them!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Anotized,

Thank you very much for submitting your complaint.

To help me better understand your case, could you please answer the following questions?

• Did you accumulate your winnings by playing casino games, sports betting, or both?
• Did Casino communicate with you the reason of blocking your account?
• Had you completed KYC verification before you lost access to the account?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

I accumulated the win from slots.

I already had done level 1 verification

I had submited my passport, but because I was away on weekend, and currently I am back in Latvia for vacation, I only had the possibilitie to upload the selfie with passport and note that says reybets on 30th of august when I came back to Riga from summer house so 3 days had gone, as soon as it got accepted I lost access to my account, I have a plane to catch on friday back to Lithuania for work so I would like to resolve this ASAP, i had about 2130 usdt left in balance whn the account was deactivated.

Dear Casino Guru Team,

Following a detailed investigation, we identified that this player created 62 separate accounts using the same IP Adress. The $5 No Deposit Bonus was claimed on every one of these accounts, while NO DEPOSIT was made from any of them.

This is a clear and deliberate case of multiple-account bonus abuse. Our promotion terms explicitly state:

"Multiple accounts are not permitted. If multiple accounts are detected, all associated accounts may be suspended." DETAILS.

The player knowingly violated this rule by repeatedly creating new accounts solely to claim the same no-deposit bonus. Therefore, all associated accounts were suspended, and any winnings generated through this abuse were voided in accordance with the promotion terms.

It is particularly concerning that the player has filed a complaint while omitting the existence of the other 62 accounts and presenting the suspension as if it occurred simply because an ID was submitted.

We can provide evidence of all linked accounts to the Casino Guru team upon request. Considering the clear violation and intentional bonus abuse, we respectfully request that this complaint be rejected and closed.

Best regards,

Reybets

Dear Anotized,

Thank you for your patience.

The casino has informed us that, according to their investigation, 62 accounts were created using the same IP address and that the $5 No Deposit Bonus was claimed on each of these accounts.

Could you please confirm whether this information is true? Have you created or used any other accounts at Reybets Casino besides the account involved in this complaint?

Please be aware that if you deny these allegations, we will proceed with the investigation and may request supporting evidence from both you and the casino in order to determine what occurred.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.