The player from Chile registered on Reybets and made a profit of over $80 after receiving a $5 free offer. However, when he attempted to attach his ID for withdrawal, his account was suspended.
Reybets Casino - Player’s account has been closed.
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Reybets Casino
Safety Index 8.3 HighCase summary
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6 days ago
Translation
Today I registered on reybets, and after receiving the offer of $5 free, I made a profit of just over $80. When I tried to attach my ID to withdraw my winnings, my account was suspended.
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4 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
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4 days ago
Dear StephaneLopez,
Thank you very much for submitting your complaint.
Please note that casinos may require players to make a deposit and/or verify the payment method before a withdrawal can be processed as part of their AML (Anti-Money Laundering) procedures. Therefore, the requirement to deposit before withdrawing is not necessarily unusual on its own.
To help me better understand your case, could you please answer the following questions?
- Did you accumulate your winnings by playing casino games, sports betting, or both?
- Did Casino communicate with you the reason for blocking your account?
- Did the Casino require you to wager your balance, or any part of your balance, before a withdrawal could be processed?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
