Reybets Casino - Player is unable to withdraw due to wagering issues.

Hi

I have had my account for a while but never won before.

I played with a bonus and the wagering was from the beginning around $22 000-23 000. While I was wagering I thought that I had finished the wagering and checked and the wagering requirement stood on exactly $2000 and that wierd since earlier it was some uneven number(example $7256.64) and I only made even bets so the decimal could never end up on $2000 exactly and also the wagering should have been over already. I checked how much Ive been spinning for and it turns out I had made bets of over $30 000 so the bonus should have been wagered and done already, so that means they added this wager extra after I was already done. Also when I continued to wager on bonus games(the only category of games that wager on bonuses) the wagering didnt move and its still at $2000 even though I have tried many different games and different days and it just dont get removed when playing.

So with this problem I try to get ahold of a support agent and this have been impossible. for 2 weeks now I have only been answered with what seems to be pre written messages and not once have they addressed the problem and tried to help me. I have contacted and tried to get ahold of live support agent like 5-10 times and I cant get past the ai bot they use and the bot tells me that a support agent will contact you soon but they just never do. I have also written like 5-10 different emails to their email support and I always get 1 answer where they dont address the problem I raising with them and they also say in every email that if I wanna contact live support 24/7 agent then just go in my account and live support, and thats a problem also because there is no such thing in my account and I have tried to address this problem also but get no help at all.

They onlu times they seems to answer me is when I ask if they are a legit casino or a scam, then for some reason they seem to answer fast that they are not a scam but then after that they stop replying again.

Please help me casino.guru since I cant find any other way of fixing this problem and im very worried of the way they conducting their business if they are legit or just a scam casino.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Reybets Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please provide me with evidence of the wagering requirements not progressing despite you playing games in the bonus section?
• Have you made sure you adhered to other bonus rules, such as the maximum allowed bet?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas