The player from Germany had been waiting for a deposit to be credited for a day and had experienced delays in responses from customer service. The Complaints Team had advised him to contact his payment provider for further investigation, noting that it could take approximately one month. The complaint had been left open for a month, but due to a lack of response from the player, it was ultimately closed. The player had the option to reopen the complaint in the future if he wished to continue communication.
Revolution Casino - Player's deposit is delayed.
Closed
Our verdict
Player stopped responding
Amount: €25
Revolution Casino
Safety Index:Above averageCase summary
Discussion
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6 months ago
Translation
Hello, I've been waiting for a day for my deposit to be credited. Customer service has been stalling so far.
Automatic translation:
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6 months ago
Dear player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at the moment. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Natalia
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5 months ago
Dear Kevoo1209,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Natalia
Casino.Guru
