ReloadBet Casino - Player's deposit is delayed.

I made a €20 deposit to ReloadBet, but the money was never credited to my casino account.

I contacted ReloadBet and provided them with the official payment confirmation from my bank as a PDF, as well as a screenshot showing the corresponding transaction time. I specifically asked them to investigate the payment with their Payment Service Provider (PSP) and either credit the €20 to my casino account or refund it to my bank account.

Despite providing clear proof of the payment, I have received no response or update from ReloadBet.

The €20 has therefore neither been credited to my casino balance nor refunded to me.

I am asking Casino Guru to assist me in resolving this matter and recovering the missing €20.

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Dear Karni,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Karni,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas