HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All43965Opened852Not solved5513Solved12428Rejected25172
Active filters: Casino:
Clear all filters
Case closed Our verdict

Player stopped responding

Disputed amount: €9,580.5

All Wins Casino - Player’s winnings have been voided.

All Wins Casino
Safety Index:Very low Submitted: 21 May 2020
Case closed Our verdict

Unjustified complaint

Disputed amount: €40

Pelaa Casino - Player’s free spins haven't been credited.

Pelaa Casino
Safety Index:Above average Submitted: 21 May 2020
Case closed Our verdict

Unjustified complaint

Disputed amount: €40

Lapalingo Casino - Player didn't receive a bonus.

Lapalingo Casino
Safety Index:Low Submitted: 21 May 2020
Case closed Our verdict

Player stopped responding

Disputed amount: $2,000

Vegas Rush Casino - Player’s withdrawal has been delayed.

Vegas Rush Casino
Safety Index:Low Submitted: 21 May 2020
Case closed Our verdict

Player stopped responding

Disputed amount: €2,600

Enzo Casino - Player’s claiming, he cannot withdraw the desired amount.

Enzo Casino
Safety Index:Very low Submitted: 21 May 2020
Case closed Our verdict

Player stopped responding

Disputed amount: €300

Horus Casino - Player’s withdrawal has been delayed.

Horus Casino
Safety Index:Below average Submitted: 21 May 2020
Case closed Our verdict

Other

Disputed amount: A$500

Kaulana Casino - Player is criticizing verification process and customer service.

Kaulana Casino
Safety Index:Very low Submitted: 20 May 2020
Case closed Our verdict

Player stopped responding

Disputed amount: €5,000

14red Casino - Player’s winnings have been voided.

14red Casino
Safety Index:Very low Submitted: 20 May 2020
Case closed Our verdict

Unjustified complaint

Disputed amount: $10,000

Betcoin.ag Casino - Player has been accused of opening multiple accounts.

Betcoin.ag Casino
Safety Index:Very high Submitted: 20 May 2020
Case closed Our verdict

Player stopped responding

Disputed amount: 1 лв

WinBet Casino BG - Player complains that they didn’t win anything. We rejected the complaint because the player didn't respond to our messages and questions.

WinBet Casino BG
Safety Index:High Submitted: 20 May 2020
Show more complaints (+10)
Showing 23,971 - 23,980 of 25,172 complaints
1...2397 2398 2399...2518
Go to pageof 2,518 pages
Online Casino Complaint Resolution Center – Casino Guru
Gambling guide
Games guide
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news