ReelsOn Casino - Player’s account remains active despite self-exclusion request.

Nonostante numerose richieste inviate via e-mail dove ho chiaramentente richiesto l'autoesclusione e la chiusura definitiva del mio conto gioco per gravi problemi di ludopatia (dipendenza dal gioco d'azzardo), il mio conto non è mai stato chiuso, attualmente è ancora attivo.

Chiedo il rimborso dei soldi persi.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Reelson.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues for the first time? Please share the information with the sender's email visible, to my email at tomas@casino.guru
• When was the first time you informed the casino of your gambling issues, and when was the last time the casino responded to you regarding any of the requests you sent?
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

In the meantime, check other resources and information in our responsible gambling guide, found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas