The player from Italy has requested to close his account over a week ago due to gambling addiction, but the account remains active.
ReelsOn Casino - Player's account closure request is delayed.
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Waiting for Casino Guru to reply
5d 11h 3m 54s
ReelsOn Casino
Safety Index 7.3 Fresh casinoCase summary
Discussion
Public
Public
4 days ago
Translation
I can't close my account even though I requested to close it for gambling ADDICITON more than a week ago
Automatic translation:
Public
Public
2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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Public
2 days ago
Hello, thank you very much for submitting your complaint. I am truly sorry about your negative experience with ReelsOn Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise what communication channels have you utilized to request a self-exclusion?
- Could you please confirm whether you have passed the KYC verification in this casino?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
