Reels.io Casino - Player’s winnings haven’t been received yet.

Mixed feelings about Reels.io.

Until this issue happened, my experience with Reels.io had honestly been very good. Over time I made many deposits and withdrawals without problems, had some great wins, and both the support team and my VIP manager always treated me professionally. Previous crypto withdrawals were usually processed very quickly, often within just a few hours.

However, this time the experience has been extremely disappointing.

I currently have a withdrawal of 349 USDC pending since 15/05/2026 at 01:55, and it has now been around 5 days without processing, despite my account being fully verified.

Support keeps telling me that "additional verification" is being performed and that "everything is in order," but they cannot provide any concrete reason for the delay or any estimated timeframe for payment.

What concerns me even more is that I noticed I apparently am not the only player experiencing this exact same problem. I found other recent reviews from verified users reporting crypto withdrawals remaining pending for several days and vague responses from support.

I completely understand that security and AML checks may occasionally be necessary. However, the casino’s own Terms and Conditions state that withdrawals should normally be processed within 24 hours after account verification. In my case, that timeframe has already been exceeded by several days.

Due to the lack of transparency and the continued delay, I have now also opened a formal dispute with AskGamblers regarding this withdrawal.

I sincerely hope Reels.io resolves this situation quickly because, until now, I genuinely considered it one of the better crypto casinos I had used.

Username: Jotapeplay

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Dear Jotapeplay,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Jotapeplay,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla