Red96 Casino - Player's withdrawal is delayed.

Didn’t receive my winnings from red96 website has been on maintenance now for over a wekk

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When exactly did you submit your withdrawal request for $500?
• Was the withdrawal shown as pending in your casino account when the casino went under maintenance?
• What types of games did you play to earn the winnings you've been trying to withdraw?
• Have you contacted customer support to ask how long the casino is expected to remain inaccessible? If so, what information did they provide?
• Am I correct in understanding that you have successfully withdrawn funds from this casino in the past?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika