Realz Casino - Player’s withdrawal is delayed.

Subject: Delayed Withdrawal of 2000 PLN – Realz Casino

I would like to file a complaint regarding a delayed withdrawal at Realz Casino.

On May 23, 2026, I submitted a withdrawal request for 2000 PLN. As of today, the withdrawal has not been processed and remains in the status "Under Verification".

This is not my first withdrawal from this casino. I contacted customer support and was informed that there is a high number of players awaiting verification. However, I was not given any specific reason for the delay or any estimated completion date.

I have not been informed about any missing documents or any issues with my account. Therefore, I kindly request assistance in investigating this matter and helping to ensure that my withdrawal is processed.

Withdrawal details:

Amount: 2000 PLN

Withdrawal request date: May 23, 2026

Payment method: Withdraw to Card (Visa)

Current status: Under Verification

I have attached a screenshot of the withdrawal status and my correspondence with customer support.

Thank you for your assistance.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Dominikjagoda1234567,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• When have you passed the KYC verification?
• When was the last time you withdrew winnings from the casino?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Dominikjagoda1234567,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru