The player from Germany has been waiting over three weeks for his withdrawal after changing his payout method back to IBAN. He is frustrated with the delay in receiving his funds.
Realz Casino - Player's withdrawal is delayed.
Opened
Current status
Waiting for player to reply
6d 22h 43m 21s
Realz Casino
Safety Index:HighCase summary
Discussion
Public
Public
18 hours ago
Translation
Yes, the same problem here again; I've been waiting over two weeks for my payout. I've since changed it back to IBAN.
Automatic translation:
Public
Public
1 hour ago
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Public
Public
1 hour ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
