Realz Casino - Player’s withdrawal is delayed.

I submitted withdrawal requests to Realz Casino on 6 April 2026 , but the payments are still pending and have not been processed.

I contacted customer support multiple times and was informed that there was a processing backlog. They also advised that no verification was required at that stage. Despite this, I have still not received my funds or a clear timeframe for payment.

I have previously received successful withdrawals from the casino using the same payment method, so this delay is unusual. I have continued following up politely by email and live chat, but the issue remains unresolved.

I am submitting this complaint because the withdrawal delay has become excessively long and I would like assistance in resolving the matter and receiving my pending funds.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate the winnings you are trying to withdraw?
• Did you accumulate these winnings with or without a bonus?
• When was the last time the casino communicated with you regarding the delay in processing your payments?
• How many withdrawal requests are currently pending in your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika