Realz Casino - Player’s winnings haven’t been received yet.

So I have made to withdrawal attempts through Realz for $550. The first one was to my card I used to deposit, declined 4 business days later and I was told it was a technical error and not my fault. Then I did another withdrawal this time to my bank account and it was declined again on the third business day and I was told again its a system error and no fault of my own. I have no pending verifications, I used the card I use to deposit for the withdrawal and my bank account which is in my name for the second attempt. I have tried emailing their support and keep getting no response. LIVE chat is AI and copy pasted responses. I started another withdrawal tonight 5/10 and will have to wait a whole 3 business days again for it to probably be declined. What do I do?

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Dear Tiff2725,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I'm sorry that your withdrawal experience has not been as smooth as you had hoped. Please allow me to ask you a few questions so I can understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC (Know Your Customer) verification?
• Have you accumulated your winnings with or without an active bonus?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Please share a screenshot of your withdrawal history directly to this thread.

Thank you in advance for your reply.

Dear Tiff2725,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.