Realz Casino - Player’s account cancellation request is delayed.

Good day. I am filing another complaint. They are not respecting my request. I have written to them several times about canceling my account. Now I am constantly receiving promotional offers.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify when you first contacted the casino customer support with a request for self-exclusion? Did you contact the casino before March 18?
• Have you tried contacting the casino via support@realz.com, as this email address is listed in their Responsible Gaming policy? If not, please send your self-exclusion request to this address again, clearly stating that you are suffering from gambling addiction, and add my email address veronika.f@casino.guru to CC.
• Have you completed the full KYC verification at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika