Realbet.io Casino - Player's withdrawal is delayed.

I played on this site in 06/04/26 and earned 7600$ in ETH went to verify my account then withdraw my account is full verified

and withdrawal says approved but I haven’t receive the money yet after a month

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Dear 1313Liam,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please let me know which documents you have already provided and when exactly you sent the last one?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Hello Petra,

Thank you for your response.

1. I have never made a successful withdrawal from this casino before. This is my first withdrawal request.

2. I have already provided all the required verification documents, including:

- ID document

- Selfie verification

- Proof of address

- Crypto wallet verification

all that was sent the day I withdraw

3. My winnings were accumulated without using any active bonus.

My withdrawal has been approved for over a month, and I have not gotten any money

I fully cooperated with all verification requests from the casino.

Thank you for your assistance, and I hope this issue can be resolved as soon as possible.

Best regards

Thank you for your reply and for providing the previous details, 1313Liam.

• Could you let us know when you made your last successful withdrawal and how long it took to be processed?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Hello Petra,

Thank you for your reply.

As I mentioned previously, I have never made a successful withdrawal from this casino before. This is my first withdrawal request, so I cannot provide any previous withdrawal processing time.

I chose to withdraw my winnings using cryptocurrency, (ETH)

Thank you again for your assistance and cooperation.

Best regards

Dear 1313Liam

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Štefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear 1313Liam,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Realbet.io Casino to join this conversation and assist in addressing the complaint.

Dear Realbet.io Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Egis – an alternative dispute resolution service (disputes@egis-adr.com) and submit a complaint to them. It collaborates with the Gaming Authority and has better options and tools to help players. The next step would be contacting the Tobique Gaming Commission itself (Complaints may be submitted via the license validator form). Please let me know if you need help with filling the form or how the ADR responded if you can do this on your own (stefan.m@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Stefan

Casino.Guru