Real Prize Casino - Player's winnings are confiscated after account closure.

My verified RealPrize account (KYC approved March 2024) was terminated after I won $95,916.59 SC.

RealPrize claimed "duplicate accounts," but all evidence shows their system generated a second onboarding event under the same verified email months later — a backend duplication error, not user fraud.

I have provided full proof to the Delaware Attorney General’s Consumer Protection Unit, including:

• Verified KYC confirmation (March 22 – 24 2024)

• Duplicate "Welcome to RealPrize" email (Oct 21 2024, same address)

• Facebook login misclassified as a new account

• Correspondence showing my father’s separate, unused account

• $95,916.59 balance screenshot

I request RealPlay Tech Inc. either release the verified winnings or provide verifiable system logs proving any actual duplicate-account activity.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Real Prize Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• When exactly was your account blocked?
• How did you learn about your account being blocked? Could you please share the communication from the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of promotional money?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Hailstorm1877,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru