The player from Illinois reported that their account at Real Prize had been suspended after winning over $3,000, and the casino refused to release their winnings without explanation. They perceived this as a tactic to lure players and filed formal complaints with several regulatory bodies due to their concerns. The Complaints Team attempted to clarify the situation by requesting additional information from the player, including game types, bonus usage, KYC verification status, and communication with customer support. However, due to the player's lack of response to these inquiries and reminders, the complaint was closed without further investigation or resolution. The player was informed that they could reopen the complaint in the future if they chose to resume communication.
Real Prize Casino - Player’s account has been closed without reason.
Player stopped responding
Amount: $3,000
Real Prize Casino
Safety Index 9.7 Very highCase summary
⚠️ WARNING TO ALL PLAYERS — STAY AWAY FROM REAL Prize ⚠️
My experience with Real Prize has been nothing short of dishonest and misleading. At first, they paid out smaller winnings quickly, which built trust and made it seem legitimate. But once I won a larger amount — over $3,000 — everything changed.
Suddenly, my account was "suspended" without a clear explanation, and they refused to release my winnings. No proof of wrongdoing, no transparency, just excuses and silence.
This feels like a tactic to lure players in, gain trust, and then withhold payouts when the winnings become significant.
Because of this, I have filed formal complaints with the Federal Trade Commission (FTC), the Better Business Bureau (BBB), and the Attorneys General offices in Delaware, California, Illinois, Indiana.
If you value your money, be extremely cautious before playing here. In my opinion, this platform cannot be trusted.
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Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- What types of games did you play to accumulate your winnings of $3,000?
- Did you accumulate these winnings with or without a bonus?
- Have you completed the full KYC verification process, or at least submitted any identity documents to the casino before your account was suspended?
- Have you contacted customer support to ask about the reason for your account suspension? If so, what explanation did they provide?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear Donttrustrealprize,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
