Razed Casino - Player's account has been closed.

This casino is very scammy, in January of this year I bet at this casino, I verified my account correctly, and when I requested a withdrawal at the same time my account was blocked, and they told me that I did not perform the verification correctly, fraudulent casino and they steal customers' money, they stole more than 3 thousand reais from me, do not create an account here.

Dear elifazgui,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you receive any confirmation regarding successful verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear elifazgui,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, I have always bet on sports betting, I did not receive an email confirming the verification, they said that I had sent incorrect documents or data. And they blocked me without giving me the possibility to see if something was really wrong, but it is certain that it was a lie on their part, because there would be no reason for me to send incorrect data and documents. And finally, I have never used bonuses on my bets.

Thank you for your reply, elifazgui. I apologize, but if you have only placed bets on sports betting and your account has been blocked, the casino may have detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly, and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information, we are forced to close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into any issues with this or any other casino, and we will try our best to help.