Razed Casino - Player faces repeated verification rejections.

Razed Casino – Repeated Verification Rejections and Threat of Account Closure

I am requesting help with a verification issue at Razed Casino.

The casino has repeatedly requested documents for my Level 4 verification. I have cooperated with their requests and submitted the documents I had available, but they have continued to reject them.

They initially told me that betting account statements were not accepted. They then asked me to provide a bank statement showing savings. I provided a bank statement, but they rejected it and claimed that it appeared to have been altered.

I want to make it clear that I am willing to provide an original and genuine bank statement issued directly by my bank. I am not refusing verification.

The casino has now given me only 72 hours to provide another bank statement and told me that otherwise my deposit will be refunded and my account will be terminated.

I find this unfair because I have been cooperating with the verification process and trying to provide the documents they request. I would like the casino to clearly explain what document they will accept and give me a reasonable opportunity to complete verification.

I am asking Casino Guru to help me with this situation and to investigate whether Razed Casino is handling my verification fairly.

I would like:

A clear explanation of why my previous bank statement was rejected.

Clear instructions about which genuine document will be accepted.

A reasonable opportunity to complete the verification.

For the casino to reconsider closing my account simply because the documents I provided were rejected.

Clarification regarding the proposed refund and what will happen to my remaining balance/winnings.

I am fully willing to cooperate and provide authentic documents. My goal is simply to complete verification and access my funds fairly.

I can provide the casino's emails, screenshots of the verification process, rejected documents, and other evidence to support my complaint.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Attila

Hello ,

thank you for your reply ,

i’ve sent them all required documents and oringinal and they keep rejecting it , i don’t have a problem i can send them any document they ask for that i can afford , i really feel unfair about this .

they ask me now to submit document for proof of address and source of wealth , i m sending them the correct document and original and they reject they say if i don’t submit them with 72hours according their requirements they will refund my deposit , that’s really unfair , if they will refund my money , why not give me all my money , that’s really unfair i feel so bad about it , i m ready to send any document i don’t have a problem. .

i hope you casino guru help me for this pleasee

thank you so much 🙏🙏

I submitted documents

and they reject again , my infos are correct ,

my balance was 354$ now its 131$

that’s reallly unfaiiir !!!!

please help me and find me solution

they ask me now to withdraw funds 131$ (refunded) but i don’t want , my balance was 354$ . I hope you can help me

I still didn’t get any reply from them .

i sent them all required documents but they keep rejecting and they refund my account to the deposit !!!

i hope we can find a solution and help me to verify and give me back my money and my winnings .

You’re the only way for me Casino Guru !!!

I hope you can help me

Thank you for your reply. Could you please forward the rejected documents you provided to the casino for verification?

You can send the information to my email address: attila.g@casino.guru.

We understand your frustration and appreciate your efforts to provide information. However, the number of messages makes it difficult to follow the case efficiently. To help us review your complaint more effectively, we kindly ask that you keep future replies brief, relevant to the issue, and preferably limited to when information is requested.

Thank you for your understanding and cooperation.

Hello ,

i’ve sent you the documents, i m waiting for your response 🙏🙏🙏

I’ve never withdrawn from this casino !!

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Please note that if the matter becomes solely related to sports betting, we regret to inform you that we won't be able to assist you as we do not have a department handling such issues.

Thank you so much !!!

i m waiting and ready to provide you with any documents you ask for 🙏

Dear zakishere,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Razed Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case?

Thank you in advance for providing the information.