Razed Casino - Player faces delayed verification at Razed Casino.

Hello,

I would like to file a complaint against Razed Casino regarding the unreasonable delay in my Source of Wealth / Level 4 verification.

I successfully completed all previous verification stages, including identity and address verification. However, after that, when I attempted to withdraw my funds, the casino requested additional documents for Source of Wealth verification.

I provided an official bank statement showing incoming transactions from Winline, which are one of the sources of my personal savings, as well as a statement from the cryptocurrency exchange Whitebird, where my account is verified in my name. The bank documents and Whitebird transaction history allow the movement of funds between the exchange and the same bank card/account to be traced.

Therefore, I have provided documents confirming the sources and movement of my funds. If necessary, I am also willing to provide additional evidence regarding specific transactions.

On October 2, Razed stated that the document I had previously provided was accepted as a supplementary document but was insufficient to complete Level 4, and requested additional Source of Wealth documentation. As examples, the casino mentioned the last two payslips or a bank statement showing salary/income entries for the previous two months.

I explained to the casino that I am currently officially unemployed and therefore cannot provide payslips. At the same time, I had already provided bank and cryptocurrency documents supporting the source and movement of my funds.

Despite this, Razed has not explained what exactly is insufficient in the documents I provided and has continued to respond with generic template messages.

I understand the need for KYC/AML checks and I am willing to cooperate. However, the casino has not explained what specific information is missing or what documents I need to provide given that I am unemployed.

I would also like to point out that my initial deposit at Razed was approximately $60 and was made around 9 months ago. With a current balance of around $700, I do not understand how a requirement to prove recent income is relevant to the source of the funds used for that deposit.

I ask Casino Guru to help obtain a specific explanation from Razed Casino as to exactly what documents or information are required to complete my verification.

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.

• When did the casino first request Level 4 verification, and when exactly did you submit your most recent document?
• Could you please send me copies of the bank statement and Whitebird records you submitted? Please also clarify whether they show how your savings were originally accumulated, in addition to the transfers between your accounts.
• Have you successfully withdrawn from this casino before?
• Have you made any further deposits since your initial deposit of $60? If so, please specify the exact date and amount of each deposit.

Please send the documents and any subsequent verification correspondence to me at veronika.f@casino.guru, referencing complaint 234441.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello

I have sent all the requested documents to your email. I hope you received them.

Thank you for your email. I received your documents, but I still need clarification about how your savings were originally accumulated.

The bank statement and Whitebird report show payments and transfers, but they do not establish how you originally acquired the savings or cryptocurrency. Could you please explain their original source—for example, previous employment, investment profits, gambling winnings, or a gift—and indicate whether you have any supporting records?

I understand that you are currently unemployed, and I am not asking you to provide payslips you do not have. Please send any supporting records to me at veronika.f@casino.guru, referencing complaint 234441.

Dear Veronika,

My savings were originally accumulated during the time I was employed. Additionally, a portion of my funds comes from sportsbook winnings. For instance, my bank statements clearly show payouts from Winline. This is a fully licensed sportsbook in Belarus. By law, they automatically deduct a 5% tax from winnings, making this a fully legal and taxed personal income under our legislation.

My cryptocurrency balance was primarily accumulated through successful winnings from crypto casinos and sportsbooks, which I withdrew directly to my Binance account. From Binance, I subsequently transferred these funds to the Whitebird exchange, which is exactly what you see in the Whitebird records I provided.

I can provide my withdrawal history from both the crypto betting sites and Winline Belarus, as well as my Binance transaction statements showing the movement of my funds.

Could you please guide me on which of these records you need and what specific timeframe this history should cover? Based on your experience, please let me know what is best to provide, as Razed Casino itself refuses to give any clear explanations.

Dear timber,

Thank you for clarifying your situation and offering to provide further records. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika Fritz

Hello timber,

I'm Michal, and I have taken over handling your complaint. I have reviewed the case and will be reaching out to the casino to gain further clarity on the situation and explore whether I can assist in resolving it.

We would like to invite Razed Casino to join the conversation.

Dear Razed Casino,

I would appreciate your assistance in clarifying the outstanding Level 4 verification requirements.

The supplied bank statement shows payments from Winline, while the Whitebird report records cryptocurrency transactions and fiat withdrawals. I appreciate that these records may not fully establish the original source of all funds.

Could you please explain precisely what information remains unverified and which supporting documents would be acceptable where current payslips are unavailable due to the player's unemployment? In particular, please confirm whether gambling withdrawal records and corresponding exchange statements could address the outstanding requirement, and if so, specify the relevant period.

The supplied deposit history shows two deposits totalling approximately $59 from 2025. Please also clarify how the requested recent income records would relate to them if this is one of the reasons for the Source of Wealth verification.

I would appreciate your clarification, together with the relevant supporting evidence, so we can assess the circumstances fairly.

If there are any additional factors or sensitive information that cannot be shared publicly, please send them directly to me at michal.k@casino.guru for an independent review.

Thank you in advance.