Razed Casino - Player believes that their withdrawal has been delayed.

I have withdrawn on over 10 seperate occasions prior to this withdrawal on the 24th September. I have withdrawn on 3 occassions since then as well.

all of these withdrawals either came in on the same day or the next day, without fail

they have still not sent me my $1100 withdrawal from the 24th Sept

I have reached out over 20 times and every day since

same response. We have escalated this and there is no update,

the VIP manager Kyle, has been unhelpful in assisting me. Just that I should use crypto instead of cash. I havent had to use crypto before, why now?

Its been 12 days since withdrawal. In 2026 that is inexcusable with current digital currency.

They will take your money instantly. Giving it back. Completely different set of rules

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Dear MaxCoop,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thankyou. Today is day 12. I will touch base again in 2 days

Dear MaxCoop,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear MaxCoop,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru