The player from Japan faced issues with the KYC verification for their proof of residence, which was consistently not approved despite multiple explanations. He reported that his balance of 1900 euros was forfeited due to a violation of bonus terms, leading to dissatisfaction with the casino's response. The Complaints Team made multiple attempts to contact the casino for clarification but did not receive a response. Consequently, the complaint was closed as 'unresolved', which could impact the casino's rating, with the option to reopen the complaint if the casino responded.
Raze Casino - Player's KYC verification is delayed.
Unresolved
Our verdict
No reaction
Black points: 404
Amount: €1,900
Raze Casino
Safety Index:Below averageCase summary
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