Raptor Casino - Player claims that payment has been delayed.

Deposited SEK 200 and won a little. So a withdrawal of SEK 2,000 was made. Got the money the next day. After I verified myself etc. Played for the small pennies I had left and played myself up to SEK 3000 and made a withdrawal. Now it has been 7-8 (banking days). and the money has not arrived. It says completed on their page. They come up with new excuses all the time. That it takes longer, etc. Delays and says to write tomorrow if the money hasn't arrived. Now read in retrospect that there are several who have had the same problem.

Dear 87v9rxcfc5,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I have had a withdrawal approved and ready on the site before. In 2000 sec. Now on my second withdrawal it is approved but has not appeared on my bank account.

8 bank days late

first withdrawal 14h ✅

Latent answer,

Hello ***_*+++

Thank you for contacting us. 

Kindly note that we escalated this query to our payments team and we hope to give you an update as soon as possible. 

Kind regards.

from 2 days ago

Thank you for contacting Raptor Casino customer support.

Please be informed that we are currently investigating this matter with the payment provider.

We are sorry for any inconvenience caused, and we want to reassure you that we are doing all we can to resolve this for you as quickly as possible, and we'll keep you updated.

Thank you again for all your patience throughout this process.

Slow working Payment team?

Dear 87v9rxcfc5,

Have you received your withdrawal from the casino yet?

Now they have paid out 🙂

Dear 87v9rxcfc5,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru