RakeBit Casino - Withdrawal of player's winnings has been delayed.

I deposited into this website and ran my account up to $16,000 betting on NHL live.

My account was limited and I proceeded to make a withdrawal request, 5 days later the withdrawal was declined and Rakebit proceeded to email me saying that I can only withdraw my deposit for breaking their "Terms of Use".

I believe that I have only had one account on this website and I have only used this website for live sports wagers. They are choosing to not pay my winnings on false pretences, this is very shady business practice.

Dear spencerkong1993,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I want to make it clear that my withdrawal was not delayed, it was declined. Rakebit.com is only willing to pay me my deposit when they owe me the full amount.

Account has now been suspended and winnings forfeited. This book has refused to pay winnings.

Dear spencerkong1993,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi, Rakebit deleted my winnings and claimed that I broke terms of service and accused me of cheating and fraud. None of which are true, I did nothing wrong and should be entitled to my full earnings.

Dear spencerkong1993,

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Nick