The player from the Netherlands reports significant issues with her casino's responsible gambling practices, including unauthorized deposits exceeding her set limit. She details multiple breaches of her deposit limits, requested account closures that were not honored, and an unresolved internal complaint. The player requests a refund for her net loss of 9606 USD, citing evidence of these violations.
RakeBit Casino - Player seeks refund due to account breaches.
Opened
Current status
Waiting for player to reply
6d 23h 10m 25s
RakeBit Casino
Safety Index 8.1 HighCase summary
Discussion
Public
Public
14 hours ago
Deposit limit confirmed 50 EUR per month on Apr 22 2026 Ticket FGT1VY. Final limit 150 EUR per month max 490 USD allowed for period.
Rakebit allowed 25100 USD deposits Apr 22 to Aug 09 2026 despite limit.
Deposits 12.14 ETH 0.0017 BTC 0.951 SOL 431 USDC total 25100 USD.
Withdrawals 15494 USD.
Net loss 9606 USD calculated at lowest ETH price 2007 USD on May 31.
Breach factor 51 times over limit.
Additional RG failures:
- Apr 21 requested 3 months closure, only 7 days offered plus bonus
- May 10 VIP Emma offered bonus to increase limit after RG request
- No functional limit system
Internal complaint S6QYK2 no resolution.
Anjouan license ALSI-202602030-FI2 Company 16272.
AskGamblers complaint also filed.
Request refund net loss 9606 USD minimum gross over limit 24610 USD maximum.
Evidence attached.
Public
Public
49 minutes ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
47 minutes ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. I apologize for any inconvenience, but as a general policy, we do not handle individual complaints specifically related to responsible gambling tools. We understand the importance of reliable features within the casino's offerings, but verifying the proper setup by the player can be a complex process. It is worth noting that these tools are provided as additional measures to complement standard self-exclusion and account closure options, and we believe it is more constructive to encourage casinos in their efforts to implement new responsible gambling tools rather than penalize them for any potential issues that may arise during their implementation.
However, if you have requested self-exclusion from the casino due to gambling-related difficulties that have not been appropriately acknowledged, please attach the relevant evidence, and we will do our best to help.
Thank you very much in advance for your reply.
Best regards,
Attila
