RakeBit Casino - Player’s winnings have been confiscated.

Dear Support Team,

I am writing to submit a formal complaint regarding repeated unfair treatment and unauthorized deductions from my account balance.

1. Summary of Issues & Balance Deductions:

First Incident: I won $1,440. The platform confiscated my winnings and credited only $200, claiming a "Max Win limit" that was never clearly disclosed in your terms. After my protest, an additional $200 was credited, but the remaining balance was withheld.

Second Incident: I won $300, which was confiscated and reduced to $50.

Third Incident (Today): I deposited $60, received a bonus, and lost those funds. Subsequently, I received 50 Free Spins from the VIP department. I won $10 from the spins and successfully rolled that balance up to $659 (approximately 0.2434 ETH). Upon completing the wagering requirement, almost the entire amount was confiscated, leaving me with only $21.

2. Clarification Regarding the Most Recent Incident: Your VIP manager stated that no single win of $650 was registered in my bet history right before the wagering was completed. I want to clarify what actually occurred:

I hit a bonus feature during gameplay, but the game unexpectedly crashed/kicked me out while the bonus round was still in progress.

I briefly switched to another game while waiting to rejoin the original game.

Once I was able to return and finish the pending bonus round, the balance reflected my winnings, but my account was credited with only $21 instead of the full amount earned.

bet amount was:

2026-10-05T15:45:12Z

0.00025838 bet

0.24349661 win

big bass splash

You can verify the specific replay and winning session via this direct link: https://www.ppreplaylink.net/Suphhr2lDH

I request a full and transparent investigation into these transactions, particularly the game crash during my bonus round, and the restitution of my legitimate winnings.

Sincerely,

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to attila.g@casino.guru? Have you stopped playing right after the incident?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way. Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

In regards to the first incident, could you please clarify whether the wins were obtained with or without an active bonus?

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Attila

I sent you email.

i also asked them to provide me with more details about my bet on 2nd September before they deduct my 1500$ to 200$

and yes i was playing with active spins. But they are not mentioning or saying anything about their max cash out. They promise u with high cashout.

and when u have a real conversation they tell u we can’t help you maybe ur vip manager knows better and wait for her. Then she comes back with same repetitive nonsense. Like she can pay me 25 as a bonus for another try and so on.

Hello,

Thank you for providing the additional information. I'm sorry to hear about the difficulties you've experienced.

Since you have mentioned experiencing gambling problems and difficulties getting your account closed, we will prioritize the responsible gambling aspect of your complaint.

To better understand your situation, could you please clarify the following?

• Do you currently still have access to your casino account?
• When did you make your last deposit?
• When was the first time you explicitly informed the casino about your gambling problems? Could you please provide evidence of this communication?

Thank you for your understanding and cooperation.

Best regards,

Attila

Hi Attila

already sent an email with everything, could u pls check that?

Also, Emma offered me 300$ bonus. I had to open in order to make a settlement and reopen my account, i did this.

i accepted the 300. I opened my account and closed it again.

I still believe i must get back the rest of my money but not sure if that’s still possible.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya (munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear norisknofunn

I am sorry to hear about the issue you are experiencing with the casino. I appreciate you bringing this matter to our attention.

I will contact the casino on your behalf and do my best to facilitate a fair and timely resolution. If any additional information or documentation is required during my assessment, I will let you know.

At this point, I would like to invite a representative from RakeBit Casino to join this discussion and provide their comments regarding the matter.

Dear RakeBit Casino,

Could you please review the player's complaint and share your comments on the issues raised? If applicable, kindly include any relevant information or evidence that may assist in clarifying the circumstances of this case.

Thank you in advance for your cooperation. I look forward to your response.