The player from Sweden faces a problem with a deposit of 51 USDC, which he believes was correctly sent via the BASE network, but the casino claims it was sent to the ERC-20 network. Despite contacting support multiple times, he receives inconsistent answers and is unable to retrieve his funds. He requests a refund but is stuck waiting for a manual credit from their provider.
RakeBit Casino - Player’s deposit is delayed and unresolved.
Opened
Current status
Waiting for player to reply
6d 23h 1m 26s
RakeBit Casino
Safety Index 8.1 HighCase summary
Discussion
Public
Public
7 hours ago
I made a deposit of 51 USDC, selecting the BASE network.
I never recieved the deposit so I contacted support and they claim that it was sent to a ERC-20 network. I stated that I know for a fact that I selected BASE in their cashier, and they confirmed that they know this. (twice).
They have been telling me that their provider is working on a "manual" credit but its been a couple of days and they give inconsistent and vague answer in support email. By now, it would be impossible to retrieve the funds on the blockchain anyway and I doubt they actually contacted any provider to begin with and thats why it has taken days with no solution.
However, I know for a fact that I chose the correct network in their cashier so I still want my deposit refunded.
The casino states they cannot do that until the provider manually credits the deposit.
Stuck in a loop.
Public
Public
58 minutes ago
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Public
Public
58 minutes ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Could you please send me the deposit receipt for the transaction that has not been credited to your casino account?
- Also, please send me a screenshot of your deposit history, showing the details of the missing transaction.
- Have you made any successful deposits into this casino before?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
