RakeBit Casino - Player’s deposit is delayed and unresolved.

I made a deposit of 51 USDC, selecting the BASE network.

I never recieved the deposit so I contacted support and they claim that it was sent to a ERC-20 network. I stated that I know for a fact that I selected BASE in their cashier, and they confirmed that they know this. (twice).

They have been telling me that their provider is working on a "manual" credit but its been a couple of days and they give inconsistent and vague answer in support email. By now, it would be impossible to retrieve the funds on the blockchain anyway and I doubt they actually contacted any provider to begin with and thats why it has taken days with no solution.

However, I know for a fact that I chose the correct network in their cashier so I still want my deposit refunded.

The casino states they cannot do that until the provider manually credits the deposit.

Stuck in a loop.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me the deposit receipt for the transaction that has not been credited to your casino account?
• Also, please send me a screenshot of your deposit history, showing the details of the missing transaction.
• Have you made any successful deposits into this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I have no reciept because they never sent me one. They history doesnt show anything either. I have however, the emails with support confirming I have made the deposit. This is my first deposit to the casino.

Im also including one of the emails where they confirm I chose the correct network in the cashier and an email stating that its confirmed that the provider is working on a manual crediting. However, that started over 24 hours ago and has still as of this post not been done.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear b0red2,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika