RakeBit Casino - Player's deposit is confiscated by Rakebit.

On May 28, 2026 I sent 151.406185 XRP to Rakebit's deposit address (tx hash: [redacted], CTID: [redacted]).

The transaction confirmed successfully on-chain with status SUCCESS on ledger 104,541,846. Rakebit's own support agent (confirmed in live chat that the funds reached their wallet. The deposit was sent without a destination tag, preventing automatic crediting. When I requested manual recovery, Rakebit refused via two written emails (ticket J0QH0V), claiming "operational costs exceed the deposit amount", a claim they could not document or quantify. They have confirmed receipt of my funds in writing and are refusing to return them.

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Dear rainmain11,

Thank you for submitting your complaint. I’m sorry to hear about the issue.

To properly assess the situation, could you please clarify the following:

• Am I correct in understanding that you attempted to deposit funds into your casino account?
• Since the deposit could not be linked due to a missing destination tag—despite the casino confirming receipt—would you prefer the funds to be credited to your casino account, or would you like a refund instead?

Your clarification will help us determine the appropriate next steps.

Thank you in advance for your reply.

Best regards,

Jean

Dear rainmain11

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucka, (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Hello rainmain11,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear RakeBit Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

Dear Casino Guru Team and rainmain11,

Thank you for bringing this case to our attention.

We would like to ask for some more time to complete a thorough review of the matter. Our team is currently investigating the case in detail and coordinating with the relevant internal departments to ensure that all information is carefully verified before we provide our response.

We genuinely want to assist the player and make sure that the situation is reviewed fairly and comprehensively.

In order to avoid providing incomplete or inaccurate information, we would greatly appreciate a short extension while we finalize our investigation.

Thank you for your patience and understanding. We remain fully committed to resolving this matter and will provide an update as soon as our review has been completed.

Kind regards,

RakeBit Team

Dear RakeBit Casino Team,

Thank you for your update. All parties involved have seven (7) days to respond, with an additional seven (7) days available if necessary. We kindly ask that you inform us of any new developments from your side.

Dear Lucia,

We would like to provide an update regarding this case.

We have contacted the player via email and informed them that the matter has been resolved. The deposit of 151.406185 XRP has now been successfully credited to the player's account balance.

We sincerely apologize for any inconvenience caused throughout this process and appreciate the player's patience while we investigated the situation.

We hope this resolution is satisfactory for the player and that the case can now be considered resolved.

Kind regards,

Rakebit Team

Dear RakeBit Casino representative,

thank you very much for the update. I will leave this complaint open until rainmain11 confirms his withdrawals have been paid out.

Dear Lucia, I can confirm the 151.406185 XRP has been credited to my Rakebit account balance. Thank you so much for your help resolving this, they would have never done this without your intervention. I'm satisfied with the outcome and the complaint can be marked as resolved.

Dear rainmain11,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Lucia S

Casino Guru