RakeBit Casino - Player’s account is unfairly blocked.

I want to report Rakebit Casino for unfairly blocking my account and holding my winnings. I was very surprised to receive an email claiming that I violated their terms and conditions, even though I did nothing wrong.i only made a deposit using my own funds and played slot games normally. I did not abuse any system, create multiple accounts, or violate any rules on the platform. All my gameplay and winnings came directly from my personal deposit.despite this, my account was suddenly blocked and my withdrawal was withheld without any clear explanation or evidence of wrongdoing. When I contacted support, I was only given vague responses instead of a proper reason for the action taken against my account.I believe this situation is unfair and unprofessional, and I am requesting a proper review of my account and the release of my legitimate winnings.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RakeBit Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Have you passed account verification in the casino? Were you asked to submit any documents to complete the verification process?
• Did you achieve your current balance with the help of a bonus?
• Which payment method have you used to deposit?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have been receiving promotional emails from this casino for almost a year. These emails frequently advertise deposit bonuses, such as Deposit $20 and receive 50 free spins.Over time, I participated in several of these promotions and, like many players, often ended up losing both my deposits and any winnings.

On May 13,…I deposited $20 and claimed one of the bonus offers provided by the casino. My deposit was made in SOL, so my real money balance was held in SOL, while the bonus funds were credited separately in tether USDT….After losing all of the bonus funds, I switched to playing with my real money balance.

While playing Lady Wolf Moon Megaways, I won approximately $50 from a bonus feature that was triggered during a spin. After securing the win, I submitted a withdrawal request for the $50.

To my surprise, the following day I received an email informing me that my account had been suspended due to an alleged violation of the Terms of Use. This was both shocking and confusing because I have never knowingly violated any rules. I have only one account, and my last deposit before May 13 had been made almost a month earlier.

My account was blocked on May 14. When I contacted customer support, I was informed that the account closure had been decided by the administration. However, the support agent stated that they had no access to the specific reason for the closure and could not tell me which rule I had supposedly violated. Instead, I was simply sent a copy of the casino's Terms and Conditions without any explanation of the actual violation.

I respectfully request a thorough review of my case. I believe I have acted in good faith and followed the casino's rules. If a violation did occur, I would like to know exactly which rule was breached and what evidence supports that conclusion.

The lack of transparency regarding the account closure raises serious concerns. From my perspective, it appears unfair to suspend a player's account and withhold access to their funds without providing a clear explanation. This experience has left me with the impression that other customers may have faced similar situations.

I would appreciate a detailed investigation and a clear explanation regarding the closure of my account and the status of my funds.

Dear Olaunited,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Olaunited,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite RakeBit Casino representative to join this conversation.

Dear RakeBit Casino,

Could you please provide clarification regarding this case? Please also include supporting evidence.

Thank you in advance.

Dear Mirka,

We would like to emphasize that we do not restrict or close player accounts without valid grounds. All actions taken on customer accounts are based on our Terms and Conditions and the findings of our internal investigations.

In this particular case, the account was restricted due to violations of our rules. We have provided supporting evidence to demonstrate these breaches.

Kindly check your email, as we have sent detailed information and evidence regarding this case for your review.

Should you require any further clarification, we will be happy to assist.

Kind regards,

Rakebit Team

I simply used my real money and the winnings from my SOL deposit. I didn't abuse any bonuses, and I converted my spin winnings into bonus buys through normal gameplay.

I'm genuinely wondering what kind of manipulation you're accusing me of. If you believe I did something wrong, then reopen my account and let me show my full betting history. Everything is there and can be verified.

Any claim that I violated the rules is completely false. It feels like a madeup excuse to avoid paying out my winnings. I have nothing to hide, and my betting history will prove that I played fairly and within the rules.

So surprisingly with my own deposit my fund 

How on earth can you accuse your customers of violating your terms and conditions when you haven't clearly stated or pointed out exactly which rule was violated? I believed you were a legitimate platform, but this situation is raising serious concerns.

If I truly violated any rule, then show me the specific term I broke and provide evidence from my account activity. Simply making accusations without transparency is unfair and unprofessional. I only used my real money deposit and winnings for my gameplay. Please review my account properly and explain the exact reason for this action.…

Dear RakeBit Casino,

I sent you an email with request for further evidence. Please provide it at your convenience.

Thank you.

Dear Miroslava,

Please note that we have sent you an email with a detailed explanation and clarification regarding the evidence provided. Kindly check your inbox at your earliest convenience.

Thank you!

I'm confused about what evidence you're referring to. I only gambled with my own funds and won legitimately. I won around $50 through normal spins that Spin to Bonus Buy feature. How does that violate your Terms and Conditions? Could you please explain how my bet history proves that I broke any rules? I'm genuinely trying to understand the reason behind your decision.

@Rakebit representative?

what my crime you can really stated it out boldly?

I believe I have not violated any of Rakebit Terms and Conditions. I've carefully gone through all the emails you've sent me, yet you still haven't pointed out which specific rule I supposedly broke.

I only played for about 3-10 minutes if I’m not mistaken, using my own funds, and my betting history clearly reflects everything I did. What is so difficult about identifying the exact violation if one truly exists? Please point out the specific rule and the corresponding activity in my bet history that supports your decision.

Dear RakeBit Casino,

I sent you an email. Please provide reply at your convenience.

Thank you.

Dear Mirka,

Thank you for your message.

We have sent you the requested information via email. Kindly check your inbox at your convenience.

Please let us know if any additional information is required.

Kind regards,

Rakebit Team

Dear Olaunited,

We had a chance to review evidence provided by the casino and unfortunately, we are unable to help you with this case. TI regret to inform you that, based on the information available, we are unable to assist you further. The evidence indicates that there are multiple accounts associated with your activity, along with claims for bonuses on both accounts, leading to an unfair advantage. This finding is based on several factors, making it challenging to prove otherwise.

This behavior is Terms and Conditions in online casinos, as well as against our Fair Gambling Codex:

Players should only create one account at each casino. Duplicate accounts are generally punished, even if the intentions of the player are good and it is just an honest mistake. This includes creating accounts for friends or family members, as these could also be identified by the casino as a breach of the terms and conditions. It is always best to ask the casino about such situations first, to prevent issues later.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern or a new issue that needs to be looked into, our team is here and ready to support you.

Best regards,

Mirka