The player from Georgia encounters an account restriction at Rakebit Casino, leading to her entire balance being withheld without prior notice. Rakebit cites a breach of anti-fraud provisions without providing specific evidence or the opportunity for an appeal, and she seeks intervention for either a full balance cashout or a refund of her original deposits.
RakeBit Casino - Player's account is restricted and funds are withheld.
Closed
Our verdict
Player stopped responding
Amount: $100
RakeBit Casino
Safety Index 8.1 HighCase summary
Discussion
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
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3 weeks ago
Dear unt0uchabl3,
Thank you very much for submitting your complaint. I’m sorry to hear about the restriction of your account and the confiscation of your funds.
To better understand the situation, could you please clarify the following:
- What was the exact balance on your account when it was restricted, and how much of this amount consisted of your original deposits?
- Did you accumulate the disputed winnings through casino games, sports betting, or both, and did you use any bonuses?
- Had you successfully completed the KYC verification process before your account was restricted?
- Have you ever successfully withdrawn funds from Rakebit Casino in the past?
Please also share all relevant communication with the casino regarding the account restriction, confiscation of your balance, and the alleged breach of their anti-fraud provisions, particularly the communication related to Ticket 796PSA.
Thank you very much in advance for your cooperation.
Karla M.
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2 weeks ago
Dear unt0uchabl3,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Karla
Casino.Guru
