RakeBit Casino - Player's account is restricted and funds are withheld.

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Dear unt0uchabl3,

Thank you very much for submitting your complaint. I’m sorry to hear about the restriction of your account and the confiscation of your funds.

To better understand the situation, could you please clarify the following:

• What was the exact balance on your account when it was restricted, and how much of this amount consisted of your original deposits?
• Did you accumulate the disputed winnings through casino games, sports betting, or both, and did you use any bonuses?
• Had you successfully completed the KYC verification process before your account was restricted?
• Have you ever successfully withdrawn funds from Rakebit Casino in the past?

Please also share all relevant communication with the casino regarding the account restriction, confiscation of your balance, and the alleged breach of their anti-fraud provisions, particularly the communication related to Ticket 796PSA.

Thank you very much in advance for your cooperation.

Karla M.