RakeBit Casino - Player's account is closed due to alleged fraud.

I won the bonus bet and then went to withdraw it, so they closed my account saying I'd committed fraud, but I didn't do anything like that. I thought it was very unfair what they did to me

So it's not worth betting on the bonus because then they'll cancel your account.

Dear priscillaeden26,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Which bonus did you play with? If possible, please post a link or promo code you used to activate the bonus here in this thread.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I didn't focus on just one type of game, I played at several providers, I passed the verification, I played the slot games, everything was ok. I played for hours for nothing, I didn't do anything fraudulent, I just signed up and used the no deposit bonus offered.

Thank you very much for your reply, priscillaeden26. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

Unfortunately I won't receive this bonus, I played for nothing.

I apologize, but I am not sure what you meant by your last message. Could you please elaborate?

Dear priscillaeden26,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They've blocked me and I can't get in to take a screenshot of the chat anymore.

Could you please clarify how much money you had in your casino account before it was closed?

Dear priscillaeden26,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.