RakeBit Casino - Player's account is blocked with funds confiscated.

Hello,

I would like to submit a complaint regarding the blocking of my RakeBit account and the withholding of my funds.

I had been using RakeBit for approximately one year. During this entire period, I was able to use my account normally without any similar issues.

Last night, I made my first-ever attempt to withdraw funds from my account after my balance had increased. This morning, I received an email from RakeBit informing me that my account had been blocked and claiming that I had allegedly violated several rules.

However, RakeBit did not specify which particular violation I had committed. Instead, they provided a generic list of possible violations, such as fraud, collusion, unfair strategies, multiple accounts, cheating, use of third-party software, and other prohibited activities.

So, after approximately one year of normal account activity, serious allegations suddenly arose immediately after my first attempt to withdraw my funds.

Furthermore, my account is now completely blocked, and I cannot log in or access my transaction history or betting activity. As a result, I cannot even independently download my account history to provide it as evidence.

I contacted RakeBit and asked them to explain exactly what I had allegedly done and which specific rule I had violated. They refused to provide a clear explanation and simply stated that their decision was final.

Given that the blocking occurred almost immediately after my first withdrawal attempt, and that my access to the account and its history was completely removed, I am left with the impression that RakeBit may be treating players in this way when they make a profit and attempt to withdraw their funds.

I am asking Casino Guru to please help me with this situation and assist me in recovering my funds being withheld by RakeBit.

Thank you for your help.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hello Kristina,

Thank you for your reply and for looking into my case. Here are the answers to your questions:

Game types: I played both casino games and placed sports bets.

Verification: I have not completed the verification process yet, as it was never requested. However, I am fully ready to pass it now, including providing proof of ownership for my crypto wallet if necessary.

Bonuses: I did not use or activate any bonuses; all winnings were accumulated using my own cash balance.

I hope this information helps move the investigation forward. I am looking forward to your assistance in resolving this matter.

Thank you very much for your reply, Balen. Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Hello. I’ve emailed you the full correspondence with the casino

Dear Balen,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite RakeBit Casino representative to join this conversation.

Dear RakeBit Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Dear Casino Guru  Analyst & Complaint Specialist,

We have successfully sent the relevant proof directly to your email address. Please review the attached evidence so we can proceed with this case.

Thank you for your cooperation!

Best regards,

RakeBit Team.

Dear RakeBit Casino,

Thank you for the information provided. I’ve sent you an email with a few follow-up questions and would appreciate your reply.