RakeBit Casino - Player's account is blocked with funds confiscated.

Hello,

I would like to submit a complaint regarding the blocking of my RakeBit account and the withholding of my funds.

I had been using RakeBit for approximately one year. During this entire period, I was able to use my account normally without any similar issues.

Last night, I made my first-ever attempt to withdraw funds from my account after my balance had increased. This morning, I received an email from RakeBit informing me that my account had been blocked and claiming that I had allegedly violated several rules.

However, RakeBit did not specify which particular violation I had committed. Instead, they provided a generic list of possible violations, such as fraud, collusion, unfair strategies, multiple accounts, cheating, use of third-party software, and other prohibited activities.

So, after approximately one year of normal account activity, serious allegations suddenly arose immediately after my first attempt to withdraw my funds.

Furthermore, my account is now completely blocked, and I cannot log in or access my transaction history or betting activity. As a result, I cannot even independently download my account history to provide it as evidence.

I contacted RakeBit and asked them to explain exactly what I had allegedly done and which specific rule I had violated. They refused to provide a clear explanation and simply stated that their decision was final.

Given that the blocking occurred almost immediately after my first withdrawal attempt, and that my access to the account and its history was completely removed, I am left with the impression that RakeBit may be treating players in this way when they make a profit and attempt to withdraw their funds.

I am asking Casino Guru to please help me with this situation and assist me in recovering my funds being withheld by RakeBit.

Thank you for your help.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina