RakeBit Casino - Player's account has been closed due to alleged fraud.

This casino is not legit. I made an account and started gambling. I won a pretty big amount and then lost some of it later. Today when I tried to login they had closed my account with 5000 usd. They sent me a long mail claiming fraud and that the decision can not be reversed. Is it not allowed to win money on this site?

To me this is not a legit casino. I have never had any problems with casinos and have been gambling for many years. This will be my first complaint. I regret trying this casino. I hoped that this up and coming site could be nice, but look how wrong I was...

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Dear Freddy1,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Could you please advise which games you focused on - slots, live casino, sports betting, etc.?

I am gambling on everything possible, sports, slots, live casino etc.

Did you pass the verification before you lost access to the account?

No, they just closed it and never asked for verification. I suspect they do this to more winning players after looking at complaints. It is very easy for them if they can just claim "fraud' on big winnings. They just sent a full list of random terms. Can a casino just close accounts based on what they believe and with zero evidence? Sounds like a good business model for a scam crypto casino.

Did you accumulate your winnings with or without an active bonus?

They have not given me any bonuses. All my funds are my own deposits and winnings.

Dear Freddy1,

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshot here.

Thank you for your patience and cooperation.

Dear Freddy1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.