RakeBit Casino - Player's account has been closed.

Hi, I am an honest and decent gambler who played at the casino, committed Astafiev and used this platform for 12 months, but this morning an incident occurred. I received a message that my account was blocked because I put my money on withdrawal two days ago, that is, on November 15, after another winning bet, well, you still don't remember the amount, but it was something-I waited around 190 dollars for my choice for about two days, and this morning I received a message that my account was blocked, allegedly I violated the rules and suspected fraud. When the support service contacted me and asked for my deposit and my winnings to be refunded, they told me that I violated the rules, although I did not violate the wrong rules, I had a dialogue with them. I didn't study because they forbade me to write to the support service. I'm attaching a screenshot. Please help me figure out this situation because I'm an honest player and I want justice.

The support service immediately closes the chat, and I don't have time to write anything or ask a question when I try to open it.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play shortly before your account was blocked? Were they slots, live casino games, or sports bets?
• Has the casino specified which fraudulent actions you are suspected of?
• Have you completed the full KYC verification at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I made various bets and played casino slots, the last one was a sports bet.   No, they didn't just say that I was involved with any kind of prayer activity. Yes, I passed KYC at this casino

Thank you for your patience throughout the complaint process.

Please understand that if your account has been blocked after you won a bet placed on a sports event, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.