Rake Casino - Player’s deposit has not been credited.

I made a deposit of $250 USDC 8 days ago and it has not been credited on the account. Live chat is completely inactive and never replies. Seems like a completely abandoned site, but they're still accepting deposits and advertising their crypto site running up to the release of their US sweepstakes site.

Deposit address:

https://prnt.sc/ZoHaZpRMc4fj

ERC explorer shows 250 transfer:

https://etherscan.io/address/0xc209fdec41f8629598f0fb0e14890a4008598968#tokentxns

I went on live support the day after my deposit, I have sent 5 messages with no reply. I tried emailing their info email and got this error:

Delivery has failed to these recipients or groups:

info@rake.com (info@rake.com)

Your message couldn't be delivered. Despite repeated attempts to contact the recipient's email system it didn't respond.

Dear swedishfish,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rake Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made previous successful deposits to or withdrawals from the casino?
• Were you able to contact the casino about any issue whatsoever, recently or in the past?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have not made any successful deposits or withdrawals, this was my first attempt at a deposit.

I have not been able to contact the casino, I tried through direct message on social media, live chat, message box, email. I can't really think of any other way to try and get a hold of their team.

Thank you very much, swedishfish, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello, swedishfish!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

In case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player. Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

swedishfish, unfortunately, the casino has not provided any further response. Therefore, I must close this complaint as unresolved. There is an option for you to lodge a complaint to the regulator via the Anjouan Authority badge on the casino page: https://verification.anjouangaming.org/validate?domain=rake.com&seal_id=07cf7614855d7361f726d4dd920e9fa947441f1b615abd618fb6942b847980cc380caecdd19a5b70a8cc22c6e95d3a67&stamp=77d3f4424c132cc1d66c8ad57af1398c

Please, let me know if the authority responds to you or if you funds will be paid out to my e-mail: pavel.k@casino.guru.

I am sorry I could not be more of help.

Respectfully,

Pavel K

Casino Guru