HomeComplaintsRainBetSplash Casino - Player's winnings have been confiscated.

RainBetSplash Casino - Player's winnings have been confiscated.

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Current status

Waiting for player to reply

6d 22h 57m 33s

RainBetSplash Casino
Safety Index:Below average

Case summary

The player from Texas has issues withdrawing her winnings of a thousand dollars, which have vanished. Customer service was unhelpful, and she was accused of lying despite having proof of her win.

Public
Public
6 hours ago

I won a thousand and it disappeared, customer service was nasty and even accused me of lying and j have proof of my win. ; my recording is longer than the able amount to send

Public
Public
1 hour ago

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Public
Public
1 hour ago

Dear Harveyp,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with withdrawing money from the casino.

To better understand your situation and assist you further, could you please clarify the following:

  • What date did you win the amount in question?
  • Have you accumulated your winnings with or without an active bonus?
  • Is your account fully verified?
  • What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)

Your cooperation in providing these details will help us investigate and work towards a resolution.

Thank you in advance for your reply.

Best regards,

Jean

Edited by a Casino Guru admin

Harveyp has 6d 22h 57m 33s to reply

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