Ragnaro Casino - Player's deposit issue remains unresolved.

I have already tried several contact attempts via chat, where I was referred to the email. support@ragnaro.com I keep getting a message that I've already sent more than 20 emails there, and I keep getting the same message: ::::

Support Ragnaro

12:57 PM (7 minutes ago)

Your request (48568096) has been received and is being reviewed by our support staff.

This email is a service provided by Ragnaro. Powered by Zendesk.

Since then, I haven't received any further messages, neither a reply nor anything else. The problem has been ongoing for some time. I've compiled everything in a PDF, including the TXID/hash of my crypto payment. The payment was recognized by the system but wasn't credited to my account, for whatever reason.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Are the deposits that have not been credited to your account visible in your casino account’s deposit history? If possible, please send me a screenshot of your deposit history.
• Has the casino customer support contacted you with any requests or provided any information regarding the missing deposits?
• Have you made any additional deposits since these three deposits were not credited?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika