HomeComplaintsRagePokies Casino - Player's winnings have been confiscated.

RagePokies Casino - Player's winnings have been confiscated.

Opened
Current status

Waiting for Casino Guru to reply

2d 4h 23m 12s

RagePokies Casino
Safety Index 0.7 Very low

Case summary

The player from Australia reports that RagePokies confiscated AUD $11,000.60 in winnings on June 1, 2026, without clear evidence of any rule violation. She has requested account details, but her requests were denied, and she has received multiple contradictory explanations from the operator while her dispute remains unresolved for over two weeks.

Public
Public
1 week ago

RagePokies (ragepokies.net) confiscated AUD $11,000.60 in legitimately won funds on 1 June 2026 without providing any evidence or identifying the specific rule allegedly breached. I have submitted multiple formal requests for the account ledger, bonus history, and transaction records, all of which have been refused. The operator has provided at least five different and contradictory explanations for the confiscation and stonewalled my formal dispute for over two weeks. My detailed complaint letter with full evidence is attached.

Public
Public
5 days ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
5 days ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RagePokies.

Please allow me to ask you a few questions so I can better understand the situation.

  • What games did you play to accumulate your current balance in the casino?
  • Did you achieve your current balance with the help of a bonus?
  • Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


Waiting for approval
Waiting for approval
4 days ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.