The player from Mexico faces difficulties withdrawing money from the casino after initially depositing $50. After accumulating funds and receiving an offer for a $1000 withdrawal, the casino continues to request additional deposits and personal information, including ID and credit card details, to process the withdrawal.
Rabetmx Casino - Player's withdrawal request is delayed.
Opened
Current status
Waiting for player to reply
6d 22h 36m 51s
Rabetmx Casino
Safety Index:Very lowCase summary
Discussion
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Public
4 hours ago
Translation
It asked me to deposit money in order to withdraw, and I started by depositing $50. Then it asked for $200 to make a withdrawal, but I couldn't. I kept playing and accumulated money, and I received a unique offer where I could withdraw $1000. I made the withdrawal, and they asked for another $100. They rejected the withdrawal and asked for another $100, which I deposited. Now, to make the withdrawal, it's asking for all my personal information, including my ID and credit card details.
Automatic translation:
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1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 hour ago
Dear Baag, I'm sorry to hear about the problem you're experiencing. Please be aware that requesting additional deposits is a common tactic employed by scam operations. Legitimate online casinos do not ask players to pay "taxes," "release fees," or multiple deposits in order to withdraw winnings. These are classic warning signs of a fraudulent platform.
Therefore, I would like to advise you to refrain from depositing further funds into this casino until we investigate this issue. To better understand your situation, could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.
Additionally, could you please attach a link to the casino in question as well?
For more information on how to identify and protect yourself from scam casinos, you can read our article here: https://casino.guru/guide/scam-casinos-warning
Thank you very much in advance for your reply.
Best regards,
Attila
