HomeComplaintsRabetmx Casino - Player's withdrawal request is delayed.

Rabetmx Casino - Player's withdrawal request is delayed.

Closed
Our verdict

Player stopped responding

Amount: Mex$450

Rabetmx Casino
Safety Index:Very low

Case summary

The player from Mexico faced difficulties withdrawing money from the casino after initially depositing $50. After accumulating funds and receiving an offer for a $1000 withdrawal, the casino continued to request additional deposits and personal information, including ID and credit card details, to process the withdrawal. The player expressed urgency due to needing the money for medication. The complaint was closed by the Complaints Team due to the player's lack of response to requests for further communication and evidence, which prevented further investigation or resolution at that time.

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3 weeks ago
esTranslationgb

It asked me to deposit money in order to withdraw, and I started by depositing $50. Then it asked for $200 to make a withdrawal, but I couldn't. I kept playing and accumulated money, and I received a unique offer where I could withdraw $1000. I made the withdrawal, and they asked for another $100. They rejected the withdrawal and asked for another $100, which I deposited. Now, to make the withdrawal, it's asking for all my personal information, including my ID and credit card details.

Automatic translation:
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3 weeks ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

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3 weeks ago

Dear Baag, I'm sorry to hear about the problem you're experiencing. Please be aware that requesting additional deposits is a common tactic employed by scam operations. Legitimate online casinos do not ask players to pay "taxes," "release fees," or multiple deposits in order to withdraw winnings. These are classic warning signs of a fraudulent platform.

Therefore, I would like to advise you to refrain from depositing further funds into this casino until we investigate this issue. To better understand your situation, could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

Additionally, could you please attach a link to the casino in question as well?


For more information on how to identify and protect yourself from scam casinos, you can read our article here: https://casino.guru/guide/scam-casinos-warning

Thank you very much in advance for your reply.

Best regards,

Attila


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3 weeks ago
esTranslationgb

That's fine, I just need my money back because it seemed easy to invest it when I saw the amount I could withdraw, and that money was for medication I need because I was in an accident. Now I don't know what to do because I thought I could withdraw that money and it would be very helpful, and now I don't know what to do. Thank you, and have a good afternoon.

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2 weeks ago

Dear Baag, thank you for your response.

To better understand your situation, could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

Additionally, could you please attach a link to the casino in question as well?

Thank you in advance.


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1 week ago

Dear Baag,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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15 hours ago

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru

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