HomeComplaintsRabetmx Casino - Player's withdrawal is delayed due to account issues.

Rabetmx Casino - Player's withdrawal is delayed due to account issues.

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Waiting for Casino Guru to reply

5d 8h 39m 34s

Rabetmx Casino
Safety Index 2.4 Very low

Case summary

The player from Mexico struggles to withdraw his winnings after reaching the required amount for a bonus. He faces difficulties contacting customer support for the necessary verification, as he cannot find the ID required and has been unable to access any service options. Currently, his account remains active with a balance of 2,900,000 pesos.

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4 weeks ago
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I entered this casino with a bonus that God gave me, and they also gave me the option of a free $20,000 withdrawal if I reached that total amount. I reached that amount and looked for customer support, but I couldn't find it; there was only an agent chat, and a certain status was required. So I had to deposit to be able to talk to the agents and ask where I could access customer service. They told me to look for it, but I couldn't find it. In the end, I tried to make the withdrawal. When it came to the withdrawal, they asked me for a tax based on the amount I was going to withdraw. I made the payment, and when I went to make the transaction, it said it couldn't be done. It said I needed verification from the bank that was going to generate the cash to pay me. No problem, and I went to fill out the form they asked me for to do the verification. I was filling out the form, and I found a question that asked for an 18-digit ID, which I couldn't find. I put my CURP (Mexican ID number), but they said it wasn't. Since then, I've tried to find customer support and haven't been able to locate it, and I investigated where the CURP was from. I investigated the stratification process and found out it's an ID they give you when you enter the casino. It's an ID they have, but since I can't contact customer service because there's no way to do it, that verification hasn't returned. To avoid losing my account, I kept logging in, playing, and betting, and a balance built up. It's currently at 2,900,000 pesos. The account is active, and I continue logging in regularly, betting, and playing. No matter how much I ask their agents, they can't tell me how to access customer service, and there's no customer service option on the platform or in the software. I'd like to see if you can resolve this issue since I have no way to contact them. I've already searched online, but I haven't found a way to reach them. I received an invitation from a casino called Lucky, which seems to be the same company, but I haven't contacted them since. I hope I can reach an agreement with them since I've played legally and haven't cheated to get there. I'm available for any questions or clarifications. Thank you very much. I hope you can help me. Thank you.

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4 weeks ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

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4 weeks ago

Dear Rukon420.

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Legitimate online casinos do not ask players to pay "taxes," "release fees," or multiple deposits in order to withdraw winnings. These are typical tactics used by fraudulent websites to convince players to keep sending more money. Once a player makes the payment, the scammers often invent new reasons for further deposits or simply stop responding altogether.

Please do not deposit any more money in this casino or share any personal or banking information with them. Their goal is to exploit players’ trust and extract as much money as possible.

You can read more about scam casinos in our article here: https://casino.guru/guide/scam-casinos-warning

If you have any communication, payment confirmations, or screenshots showing their deposit requests, please forward them to me at jean.s@casino.guru. This will help us document the case properly and warn other players about this fraudulent website.

Best regards,

Jean

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3 weeks ago

Dear Rukon420,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 weeks ago
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Actually, I haven't invested in it. Regarding the tax issue, it seems that here in my country, they are obligated to withhold a certain percentage of tax when they pay you. I saw this on a tax authority website; they have to withhold it because it's considered personal income. Perhaps I didn't explain the situation well. I really appreciate your attention. Take care. Blessings 🌹 🙏🙏🙏

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1 week ago

Thank you for the clarification. Please provide supporting evidence confirming the issues you described. Please provide:

  • Screenshots or recordings showing the withdrawal attempt and the message requesting a "tax" or any other payment.
  • Screenshots of the verification form where the 18-digit ID was requested.
  • Evidence showing you need to deposit or to reach a certain status to contact the agent chat.
  • Any communication you had with the casino’s agents regarding customer service access or the verification process.

You can attach screenshots here or forward it to my email jean.s@casino.guru. I understand this may take time, so I appreciate your assistance

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6 days ago

Dear Rukon420,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Waiting for approval
Waiting for approval
2 days ago
esTranslationgb
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

Jean is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.

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